Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.
Job title:
Service Administrator Collectives Team
Job Description:
Location: Oxford Road Manchester City Centre. Hybrid model
Hours of Work: Monday to Friday 9am - 5pm
Contract: Permanent


We are seeking a permanent, full-time experienced Adviser to join an existing team within our Collectives area. You will be required to process all customer’s ISA requests received via the Customer Contact Centre, fax and mail. This can be from retail and institutional customers. You must be able to prioritise you own workload within guidelines in order to meet SLA deadlines without compromising on quality. All work is subject to quality checking to ensure accuracy and completeness on the day.

You must be a committed and flexible team member who can provide additional support as and when required, working closely with the other Collectives Teams and Payment and Collections Team.

This is a great opportunity for someone with previous experience of working in a regulated life and saving environment as you will ensure that services provided to customers (internal and external) are consistent with all relevant regulatory and legal frameworks. Adherence to data protection guidelines is required at all times by following client authentication procedures prior to divulging information or completing the customer request.

What you’ll be doing:

• You must be able to prioritise you own workload within guidelines in order to meet regulatory deadlines without compromising on quality. All work is subject to quality checking on the day to ensure accuracy and completeness.
• You must be a committed and flexible team member who can provide additional support as and when required and you will work closely with the other teams within Collectives.
• By working in the regulated industry, you must ensure that services provided to customers (internal and external) are consistent with all relevant regulatory and legal frameworks.
• Adherence to data protection guidelines is always required.
• Customer authentication procedures must be followed prior to divulging information or completing any customer requests.

What you’ll need

• Previous experience in a customer service role
• Excellent accuracy skills
• Excellent listening skills and an ability to problem solve
• A fast learner with an attention to detail
• The ability to work under pressure and prioritise workload
• To be hard working and have excellent time keeping and reliability
• A genuine passion for helping people
• Confident communicator with a professional and friendly manner

Notes

We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates will need to pass a disclosure and credit reference check. We will also carry out 3 years of reference checks.

Benefits

• A competitive basic salary £22,542
• 23 days holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption, and shared parental leave and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
• You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:
Manchester,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent