Service Advisor Vacancy
We are currently recruiting for a new Service Advisor to help us keep our Nissan, Hadfield Rd, Cardiff branch running smoothly.
About the role
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.
This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Liaising with the workshop to progress work through the system.
• Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
• Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
• Maintaining customer records such as vehicle details and service histories accurately and efficiently.
• Maintaining knowledge of aftersales products and services, upselling where appropriate.
• Making sure the customer database is updated and accurate at all times.

Essential skills

• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
• Demonstrable computer literacy and knowledge of IT systems and applications.
• The ability to multi-task and be highly adaptable within a busy environment.
• Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
• Ability to prioritise your workload.
• Ability and willingness to work with defined processes and guidelines.
• Good core administration skills to accurately capture customer details to the required standards.
• A full UK driving licence.

Nice to have (but not essential)

• Experience of upselling products or services is desirable.

*Please note driving licence checks are carried out as part of the recruitment process*
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Additional pay:

• Commission pay

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Referral programme

Schedule:

• Day shift

Licence/Certification:

• full UK driving licence with 6 points or less (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: VAN0291