Service Delivery Professional

Job Req ID: 38704

Posting Date: 3 Sep 2024

Function: Security

Unit: Business

Location:Ipswich (4405), Ipswich, United Kingdom

Salary: Competitive + great benefits + £5k DV bonus

Job Title: Service Delivery Professional (ARVCEB)
Location: Ipswich/London/Manchester

Due to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.
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Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are the Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring, and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters:

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. Technology Services exemplifies technical excellence in delivery and support, you are part of the Technology Services team and personally responsible for quality, process improvement, delivery and supporting your team.

What you’ll do:

GSS Technical Services exemplifies technical excellence in delivery and support. As a Service Delivery Professional you will be part of the Technical Service Operations and delivery team, personally contributing to software deliveries, quality and process improvements. You will be responsible for delivering and deploying new quality assured bespoke builds in an automated way, as well as performing 2nd Line support and maintenance activities on existing ones.

You will regularly work closely with customers, sometimes from customer premises to diagnose / resolve issues and where appropriate work with 3rd party suppliers to deliver fixes and be part of a 24/7 on call Rota. You will share progress via service management reporting and regular checkpoint meetings with customers. This role will require working as part of a team, supporting colleagues and collaboration with customers.

• Works under general direction within a clear framework of accountability - has responsibility for delivering and implementing aspects of security solutions for GSS customers.
• Plans own work in line with general direction to meet given objectives and processes.
• Responsible for resolving incidents and service requests in line with SLAs to enable continued system operation.
• Identifies and communicates opportunities that assist with setting technical direction, with respect to best practice for domains of operation.

What you'll bring:

• Service management experience within the IT industry
• Ability to take responsibility, ownership and autonomy of delegated platform operations and deliverables
• Strong technical background, against the below skill set
• Understanding of Dev Ops and agile team methodologies
• Experience delivering small to medium technical deliveries
• Degree Educated or equivalent Industry experience

Desired Experience:

• Unix / Linux (Red Hat7) sysadmin management
• Ansible automated deployment methods
• SQL / Elasticsearch Database management
• Windows Domain management- (i.e. AD, Group Policy)
• VMware / v Centre management- virtualised server deployments
• Basic networking management (Layer 2/3)
• NAS (Netapp) storage / replication management
• Micro-services / containerised deployment (Docker, K8s)
• Working with big data platforms

Due to the sensitive nature of this role you will be required to undergo DV (Developed Vetting) level Security Clearance ( https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). The role is subject to you gaining and keeping the necessary level of security clearance needed to undertake your work. The result of the security clearance vetting is not subject to appeal. Failure to successfully achieve and maintain the necessary level of security clearance may see any offer of employment with BT cease or withdrawn or may cause a role change or possibly lead to termination of employment.

Diversity and Inclusion:

Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills, and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply. Find out more about BT’s D&I manifesto by searching on our website.

Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don’t worry – we’d still love you to apply!

What's in it for you:

• Discounted BT Broadband, TV & mobile packages, and BT products
• On target Bonus
• 10% pension contribution
• Professional development and paid for industry certifications/qualifications.
• Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
• Well-being support for you and your family
• 3 days paid volunteering a year.
• Flexible and smart working (subject to business needs)