Join Our Team as a Support Engineer!
Are you passionate about technology and love helping people? Stridon is looking for a dynamic Support Engineer to join our vibrant team!
About Us:
At Stridon, we live by our values:

• Create unrivalled experiences
• Never be afraid to be different
• Be better tomorrow than we were yesterday
• Cultivate integrity
• Be empathetic

We believe in a collaborative and engaging work culture where everyone thrives and delivers top-notch services to our clients. Our values are not just words; they are our intentions and actions. We support all our team members to thrive in this environment and expect everyone to be accountable to our values and one another.
The Role:
As a Support Engineer, you’ll be the go-to person for our clients, providing exceptional support and ensuring their tech runs smoothly.
Key responsibilities will include:

• Remote and Onsite Support: Delivering top-notch support to our clients both remotely and onsite.
• Device Management: Configuring and deploying desktops, laptops, mobile, and tablet devices.
• Application Deployment: Managing and deploying applications and services.
• Cybersecurity Maintenance: Maintaining and managing cybersecurity tools and solutions.
• Incident Management: Using our integrated tools to manage and update support service incidents and tasks.
• Client Interaction: Building rapport with clients and ensuring a positive customer experience.
• Continuous Learning: Staying current with the latest technology and continuously developing your skills.

What We’re Looking For:

• Tech Enthusiast: Passion for technology and its application in bringing positive change.
• Excellent Communicator: Strong verbal and written communication skills.
• Organised and Detail-Oriented: Ability to handle multiple priorities in a dynamic support environment.
• Team Player: Collaborative and supportive, working well with senior support team members and infrastructure teams.
• Experience: Proficiency with Microsoft Operating Systems (Windows 7 and later), Microsoft 365 apps and services, and endpoint protection technologies. Experience with Connect Wise Suite, Auto Cad, CCH, Net Documents, Adobe, Style Docs, Litera, i Manage, Sage, P11D, Carpie Diem, Partner4Windows, Contract Companion, Compare Docs, Trigold, Active Directory account management, and Azure Services is a plus.
• Previous experience working at an MSP

Why Join Us?

• Supportive Team: Be part of a team that values collaboration and support.
• Professional Growth: Opportunities for continuous learning and skills development.
• Impactful Work: Make a real difference with your work and contribute to positive change.
• Fun Culture: Enjoy a fun and engaging work environment where your contributions are valued.

Benefits:

• Competitive salary based on experience and qualifications.
• 25 days holiday
• Performance-based incentives.
• Non-contributory pensions scheme (8% by company)
• Perkbox
• Aviva Life and Health Insurance (Critical illness, Income Protection & Life Insurance)
• Full on the job training and support.
• Fun working environment and culture.
• Great opportunity for advancement.
• Office location in Shoreditch, London with hybrid working arrangements available

Ready to make a difference? Apply now and be part of a team that values your skills and passion! Join us at Stridon and help us create unrivalled experiences for our clients while growing your career in a supportive and innovative environment.
Job Type: Full-time
Application question(s):

• How many years work experience as a Support/IT Engineer within a Managed Service Provider do you have?
• Do you hold any current Microsoft certifications?

Experience:

• Customer service: 3 years (required)
• Microsoft 365: 2 years (required)

Work authorisation:

• United Kingdom (preferred)

Work Location: Hybrid remote in London