About Heidi
Heidi was born to make it easier for more and more people to discover the power of the mountains. We burst onto the ski holiday market in 2018 (formerly known as Ski Zoom) and have seen exponential growth.
The company came from a desire to fix the lack of flexibility in the winter ski market. We help skiers and mountain lovers discover resorts that are hidden gems alongside the classics, and our clever tech is helping them to do it in a way that suits them best. Heidi is a youthful, challenger brand, with an awesome culture, and we’re shaking up a very traditional ski/mountain holiday industry.
We have huge ambitions for growth, and we are looking for someone who will be fundamental to the success of our vision and is excited to help us drive that forward.
About the role
Working within a friendly team in our lovely office on Queen Square, you'll be responsible for making sure all of our ski trips run smoothly, and that our customers have a brilliant post-booking experience. Expect a steep learning curve in a fast-paced environment.
As a ski tour operator, we are super busy over the winter, with all our customers travelling over the winter season. We are looking for smart, customer-focused professionals to support our full time team over the winter period. This role is a temporary position ideally starting immediately and finishing in mid-April.
What you’ll be doing

• Handling a wide range of queries and requests from our customers over the phone, email and live chat.
• Liaising with our sales team and suppliers to ensure all bookings, post-booking requests and amendments are correctly fulfilled and run smoothly.
• Managing customer and supplier inboxes to ensure all post-booking queries are dealt with effectively.
• Solving problems and making sure our customers are happy when holidays don't go to plan.
• Deliver world-class customer service along the way.
• Muck in where needed on other tasks. We're a small team with big goals and lots to do and there'll be times when there are all hands on deck.

What you’ll bring

• You have a desire to provide excellent customer service.
• Experience in a customer-facing role.
• Great communication skills.
• A positive mindset.
• Strong attention to detail.
• A flexible approach to work, and being OK with the ambiguity that comes with working in a fast-growing company (we’ve doubled in size year after year and plan to do the same this year).
• Availability to work weekends and bank holidays.

Why work with us?

• £26,000 salary + performance related end of season bonus.
• 33 days paid annual leave (including Bank Holidays) + 4 paid “me days.” (prorated)
• A chance to build something great and work with a fantastic bunch of people.

We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Job Type: Fixed term contract
Contract length: 6 months
Pay: £26,000.00 per year
Additional pay:

• Performance bonus

Benefits:

• Casual dress
• Company events

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Bristol, BS1 4JZ: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you been on a ski or snowboarding holiday in the last 10 years?

Experience:

• Customer support: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 28/10/2024
Expected start date: 21/10/2024