NCDV is the leading organisation in the UK helping victims of domestic abuse to obtain an emergency injunction to protect them from their abuser. Approximately 35% of all UK injunctions are obtained with the assistance NCDV provides. NCDV provides a free, fast emergency service to those in need regardless of their personal circumstances.
The role of a caseworker involves working directly with those who have suffered domestic violence and abuse.
Main Duties
This role will primarily involve interviewing clients over the phone and drafting their witness statement, drafting all necessary legal paperwork to enable the client to make their court application for an injunction.
You will be required to help in our Helpline team assessing applicants on their means and merits. Making outbound calls you will be taking details of the applicants case along with taking personal details to see if they entitled to any legal aid support.
Caseworker

• A Law degree or Graduate Diploma in Law with a strong academic background.
• A proactive approach with an ability to work independently
• Strong communication skills both verbal and written, with the ability to communicate effectively, positively & professionally.
• Self-motivated, clear thinking and able to carry out case work accurately with attention to detail.
• Practical, calm & common sense approach to problem solving.
• Excellent computer literacy skills and knowledge of Microsoft word.
• Be able to successfully manage your time to ensure that you help as many clients as possible.
• Fluent in English both verbally and in written communication.
• Knowledge of a second language would be great but not essential.
• Excellent telephone manner
• Excellent typing skills
• Able to work under pressure in a fast-paced environment dealing with matters of a sensitive nature.

Hours

• This is a full time, permanent position working 37.5 hours a week Monday to Friday 9am-5.30pm
• This role will be based full time out of our Guildford offices throughout probation and then will be hybrid working 2 days a week from home.
• This is a Graduate position

Please note: This position start date is 18th November 2024.
Due to holidays within the organisation your application may take a little longer to process.
Job Types: Full-time, Permanent
Pay: £22,500.00 per year
Additional pay:

• Bonus scheme

Benefits:

• Company pension
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Are you able to commute to the Guildford offices on a daily basis throughout your probation period?
• Do you have a Law or Criminology Degree?

Work authorisation:

• United Kingdom (required)

Work Location: In person