Job
UK Field Service Co-ordinator

United Kingdom, Aberdeen – Full time – Apply before 14.12.24 YOUR MISSION

• The Field Operations team is part of the Marlink Enterprise Delivery organization. The Field Operations Coordinator reports to Field Service Manager.
• Operational planning for new installation requests and service Calls.
• Esnuring execution of field engineering assignments at the right time, with satisfactory quality and within defined cost limits

MAJOR RESPONSIBILITIES

• Co-ordinate field service trips using Marlink and approved partners FEs, based on requests from project managers and network operations.
  
  • Quality assurance and cost control of field service work.
  • Actively supporting development of department and its Work Flow. Also support procedures creation by factual feedback to improve operations excellence.
  • Prepare reports from operations activities
  • Assist in HSE reporting to senior management
• On-call rota participation
• Ensure correct training and competence certificates
• Support internal operations departments, including project and service delivery
• EDUCATION & EXPERIENCE
• Higher education in IT/Telecommunications and/or Busienss Administration or minimum 3 years experience in similar role
• Good overview of satellite and network/IP technologies in general.
• Project management experience

KNOWLEDGE, SKILLS, & ABILITIES:

• Ability to plan, organize and delegate operational tasks within the FEs teams and their prompt evaluation.
  
  • Excellent verbal and written communication skills and ability to listen and understand expectations.
  • Strong analytical skills and decisiveness.
  • High customer orientation, service-minded and able to handle stress and high pressure.
  • Actively share knowledge within the organization.
  • Flexible to perform also other tasks outside the scope

WE OFFER

• Marlink Training Academy for professional and personal development
• International mobility
• Equal opportunities employer
• Cultural diversity
• Attractive working environment in an international telecommunication company
• Employee social events
• Access to Linked In Learning
• Cycle to Work scheme
• Private Medical Care
• EV Car Scheme

The position will have a start date ASAP