About Astellas:
At Astellas we are a progressive health partner, delivering value and outcomes where needed.
We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.
We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.
Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.
The Opportunity:
As Workforce Services Lead, you will be responsible for managing the global outsourcing of HR queries and overseeing end-to-end employee lifecycle administration, collaborating closely with third-party vendors. You will utilize data-driven insights to streamline processes and maximize the value of third-party partnerships.
In this lead position, you will excel at guiding people and driving operational excellence, with a key focus on service level agreement (SLA) performance and managing high volumes. Your global experience will enable you to effectively coordinate across different time zones and cultures, ensuring smooth and efficient service delivery.
Hybrid Working:
At Astellas we recognise the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home; optimising the most productive work environment for you to succeed and deliver.
As Workforce Services Lead, you will:
· Manage the effective and efficient execution of the Workforce Services team.
· Establish the Global Workforce Services Model across all geographies at Astellas including both: Globally outsourcing of HR queries and end to end employee lifecycle administration to Astellas’ Service Delivery Partners, and the establishment of the retained Global Workforces Services Team to support with future Astellas expansions.
· Drive improvements across the Astellas’ Global HR Service Delivery Partner against SLA’s including the monitoring, tracking and reporting of SLA’s for all countries, regions and geographies.
· Meet regularly with Astellas’ Global HR Service Delivery Partners to continue to build collaboration and drive a high level of service, and monitor the performance of Astellas’ retained Global Workforce Services Team ensuring that a high level of service is provided to customers and all SLA’s and KPI’s are achieved.
· Ensure the delivery of Global HR Services through the Workforce Services team, including those provided by third-party partners and the retained Workforce Services Team
Essential Knowledge & Experience:
· Experience in setting up and running Global / Multinational HR Shared Service Centres and with a solid track record of effectively delivering large scale HR services through a shared service team.
· Solid experience of leading and managing complex operations within large multinational organisations.
· Extensive experience working with third party providers.
· A significant knowledge of HR metrics and their applicability.
· Experience of delivering to customer service targets within a complex environment and proven experience of managing conflicting priorities and managing client expectations.
· Significant implementation experience of a range of continuous improvement projects, including both technology and process improvement.
· A broad understanding of the HR employee lifecycle.
· Fluent in English, with excellent written and oral communication skills.
Preferred Knowledge/Experience/Qualifications:
· Chartered MCIPD or equivalent qualification.
Education/Qualifications:
· Bachelor’s degree or equivalent.
Additional information:
· This is a permanent, full-time position.
· This position is preferred to be based in United Kingdom or Poland, but we welcome applications from other locations.
· This position follows our hybrid working model. Role requires a blend of home and a minimum of 1 day per week in our respective local country office. Flexibility may be required in line with business needs. Candidates must be located within a commutable distance of the office.
We offer:
· A challenging and diversified job in an international setting.
· Opportunity and support for continuous development.
· Inspiring work climate.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Types: Full-time, Permanent
Work Location: Hybrid remote in Addlestone KT15 2NX