190349

25-Oct-2024

GWS Segment

Full-time

Workplace Experience Lead

• Completing regular site walkarounds to ensure an enhanced customer experience at all times, including responsibility for ensuring that cleaning standards are maintained, including manging relationship with cleaning contractors
• Have total ownership of all spaces including meeting rooms, events, collaboration, and workspaces to ensure the best first impression and workplace experience throughout.
• Conduct monthly Facilities Forum with key stakeholders to address any issues raised
• Ensure that Executive meeting arrangements, board days and staff training sessions are supported with room requirements, hospitality and room set up
• Management of the on site gym experience ensuring standards are maintained
• Maintain relationships with vendors that provide services and goods to the office.
• Supporting the Projects Teams with scoping and delivery of project works
• Provide cover for Reception as required, including absence and lunches.
• Provide remote cover for the Facilities Coordinators across the estate as required, including absence

Health, Safety & Compliance

• Lead with any Facility or Health & Safety related issues on site, including managing emergency incidents.
• Ensuring compliance with Statutory and H&S requirements, including keeping documentation up to date and actioning any remedial works
• Ensuring completion of planned maintenance and reactive activities in accordance with the Planned Maintenance Planner / Compliance Register / Site To Do List
• Ownership of site logbooks
• Ensure all health and safety related tasks are covered by a member of the site team at all times
• Complete regular site walkarounds to address any safety concerns of facility issues
• Management of subcontractors including monitoring of works being completed on site, obtaining quotes for works required and quality inspections.
• Managing First Aid & Fire Warden requirements
• Managing DSE requirements for all employees
• Ensure that site specific risk assessments are completed and reviewed regularly
• Ensure that COSHH compliance is in place
• Ensuring H&S processes are in place and reviewed regularly for the on-site gym
• Liaison with the Landlord Property Team
• Supporting the Facilities Manager and Risk Teams with the implementation and operation of Disaster Recovery Planning and/or Business Continuity Planning
• Contributing to the business Energy & Sustainability plans by sharing ideas and implementing improvements
• Respond to any reasonable management request

Experience Required

• Communication Skills - Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common enquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
• Strategic and Interpersonal Skills - Ability to solve problems and deal with a variety of options in complex situations.
• IT Skills - Intermediate skills with Microsoft Office Suite products such as Word, Excel, Power Point, Share Point, Outlook etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
• Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges.
• Customer focussed – develop strong customer relationships by listening to and satisfying customer needs.