United States Job Openings

John Carroll University

Academic Success Advisor

University Heights

FULL TIME

November 14, 2024

Posting Details

Position Information

Job Title

Academic Success Advisor

Summary

The Academic Success Advisor will advise primarily first and second year students as well as transfer students on all academic issues, including, but not limited to, registration, transcript transfer evaluation, degree evaluations, and graduation. In addition to being the advisor of record, advisors will design, implement, and deliver student success initiatives that focus on improving support of student retention, progression, and graduation. This position also requires participation in recruitment and enrollment activities and collaborates with numerous university departments.

Duties and Responsibilities

Assist students with course scheduling, planning, prerequisites, academic requirements and class sequencing
Remain current on changes in academic majors, minors, co-curricular programs, internship opportunities as well as all relevant university policies related to academic standing, registration, FERPA and satisfactory progress
Collaborate with the other Academic Success Advisors, Financial Aid Office, Registrar’s Office, Enrollment Services, Residence Life, and Business Office and other student support offices to help resolve issues and/or remove barriers to academic success
Teach multiple sections of first year cohort advising course (AS 10X0)
Inform and connect students to campus resources to ensure better academic and professional success (i.e., Faculty, University Counseling Center, Writing Center, Career Services and more)
Provide guidance regarding major/minor selection and appropriate co-curricular programs
Refer students to faculty mentors and other services for career guidance and academic support
Support faculty academic advising efforts and work directly with students to aid in their retention and progression to graduation
Develop and deliver programming focused on transition to college life, academic success, change of major/minor, study abroad, substitution/waivers, university withdrawals and scheduling questions
Evaluate degree works templates, degree audits, 4-year academic plans, and transfer work with students, as necessary
Identify potential at-risk students and monitor progress (based in part on early alerts, mid-term grades, and end-of-semester grades)
Evaluate risk factors/trends and develop outreach strategies and referrals for at-risk students
Collaborate with the Assistant Provost on academic standing decisions and updates on at-risk students
Serve as point person for all students with medical or personal emergencies; provide follow up with students, parents and faculty as needed
Provide programming for special populations (commuter, transfer, first-gen, readmits, Living/Learning Communities, international or exchange students, etc.) as assigned
Inform the Assistant Provost, Vice President for Academic Affairs, Deans, and faculty of key findings and trends, recommendations, and any other pertinent issues as related to the advising of students
Participate in New Student Orientation and Transfer Student Orientation activities and registration
Conduct personalized visits meetings with prospective students and families
Other duties as assigned

Required Qualifications

Bachelor’s degree
1 year of professional work experience
Strong customer service orientation
Demonstrated ability to communicate effectively with students, colleagues, faculty and administrators
Proficiency in MS Word and Excel; Familiarity with Student Information System and Learning Management Systems, Slate, and possibly Canvas. Familiarity with Google G-suite.
Excellent organizational, interpersonal, collaborative, written and verbal communication skills
Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world

Preferred Qualifications

Master’s degree in a related field
Prior academic advising or student services experience
Experience with Ellucian’s Banner product

Normal Work Location, Hours and Conditions

This position works in person from our campus in University Heights, Ohio. University core business hours are generally 8:30 am – 5:00 pm. However this position will require work to be performed outside of normal business hours based on department operations.

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other office locations and to verbally communicate to exchange information.

Hours

Full Time

FLSA

Non-Exempt (Hourly)

Compensation & Benefits

Starting salary will be $20.00 – $23.00 /hour, commensurate with qualifications. This position offers a generous Total Rewards package that includes health and dental insurance options, paid vacation, personal, sick, and mission time, holidays, 403 (b) retirement plan, life insurance, and tuition remission benefits for you, your spouse, and children.

About John Carroll University

John Carroll University is a private, coeducational, Jesuit Catholic university, founded in 1886, dedicated to developing people with the knowledge and character to lead and to serve. The University is located in University Heights, Ohio, an attractive residential suburb 10 miles east of downtown Cleveland. Academically, the University consists of the College of Arts and Sciences, the College of Health and the Boler College of Business, which include graduate programs. The University offers more than 70 Academic Programs in the arts, social sciences, natural sciences, and business at the undergraduate level, and in select areas at the master’s level.

The University enrolls approximately 2,300 undergraduate students and 500 graduate students and has a student-to-faculty ratio of 13:1. John Carroll University is one of 27 Jesuit universities in the United States and has been listed in U.S. News & World Report magazine’s top 10 rankings of Midwest regional universities for more than 30 consecutive years.

Posting Detail Information

Posting Number

AS834P

Open Date

Close Date

Open Until Filled

Special Instructions Summary

EEO Statement

John Carroll University is an Affirmative Action, Equal Opportunity Employer. The University is committed to diversity in the workplace and strongly encourages applications from women and minorities, veterans and individuals with disabilities.

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