Description

Key Responsibilities

• Responsible for performing cash transactions with accuracy and precision
• Keeping your cash organized and knowing what you have on hand
• Ensuring your cash and tickets are sorted throughout the day
• Preparing your cash control/summary sheets with accuracy and neatness
• Reporting all overages and shortages
• Making sure you plan ahead to have adequate change on hand
• Completing all Reimagined documents completely, accurately and neatly
• Responsible for keeping work environment neat and organized at all times
• Cleaning and organizing the interior of booth
• Cleaning the booth windows
• Ensuring the signage and equipment on the lot is continuously wiped down and free of vandalism and graffiti
• Walking through the parking lot and picking up any excess garbage and changing bags in garbage cans
• Ensuring supplies are properly stacked and organized at all times
• Responsible for maintaining a safe and secure work environment
• Ensuring the windows and doors are locked and cash is taken with you if you have to leave the booth for any reason
• Securing your monies and control sheets by putting them in a deposit bag and keeping it secure prior to their deposit
• Report all odd occurrences or strange persons on the lot to your supervisor immediately
• Responsible for being punctual and ensuring that your timecard is punched at the beginning and end of your shift
• Adhering to the Reimagined Parking dress code for proper attire and grooming
• Responsible for adhering to all company policies and procedures
• Resolving customer complaints quickly and efficiently
• Providing exceptional customer service by being pleasant, courteous and helpful to customers
• Greet arriving and departing guests in a friendly and courteous manner
• Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary
• Issue and or collect visitor parking tickets
• Match visitor ticket forms when original tickets cannot located
• Complete shift/daily reconciliation of receipts, cash, and charges; accurately account for all funds within cashier drawer
• Perform revenue drops following specific location procedures
• Maintain a clean, orderly, and safe work area in and around the cashier’s booth
• Answers telephone in a prompt and courteous manner, when required
• Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead
• Communicate professionally at all times with guests, client, and teammates
• Other duties as may be assigned

Skills, Knowledge and Expertise

• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments
• At least 18 years of age
• Basic math skills
• Experience with cash handling is an asset
• Previous customer service experience, preferred

About Reimagined Parking