United States Job Openings

Choctaw Nation

Casino Rewards Club Representative

Durant

PART TIME

October 16, 2024

Job Purpose or Objective(s): As a Players Club Representative, you will promote the success of the Choctaw Rewards Club, by informing players of benefits, offers, and special events, and assisting players with all requests. Associate must be customer-focused as they often have the first contact with new customers and frequently deal with regular casino customers. You will report to the Players Club Shift Supervisor or Department Manager.
Pay: 17.00/HR | Part-Time | Variable
Primary Tasks:
1. You will explain Choctaw Rewards Club program, promotions and other marketing information in detail to guests.
2. Perform data entry tasks associated with Rewards Club card and use the Player Tracker System.
3. Assist the Marketing department with multiple projects, promotions and events.
4. Answer any questions and immediately resolve any guest, associate or management concerns.
5. You will issue comps based on established guidelines.
6. Stay informed about all marketing activities, promotions, and events.
7. Maintain records to document/verify department activities.
8. Maintain positive working relationship with all locations, departments, staff and vendors.
9. Comply with all company regulations and policies.
10. Perform other tasks as assigned.
Job Requirements:

General computer application proficiency.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
General knowledge of casino facilities and amenities and an in-depth knowledge of casino promotions.
Prior experience in high customer contact positions.

About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity
Benefits

Free gym membership
Free access to employee health clinic
Free lunch for casino & resort associates
Earned wages access once per week for hourly Associates
Pet insurance
Paid vacation / sick time
Medical / Dental / Vision
401(K) with company match
College tuition reimbursement
Short-term disability, long-term disability, and family leave
Employee assistance program
Employee prescription program
CNO Paid Life Insurance
Teladoc
On Site Dental Clinics (Jet Dental)
On Site Mammogram Services
Free diabetes and hypertension monitoring benefit (Livongo)
Accolade- Concierge Benefits Program
Wellness Program that equals savings on health insurance cost (Virgin Pulse)
Maternity Care Program

(Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates .

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