This position is located in Dover, Delaware. The Intake Certifier explains services, interviews applicants, and completes applications for clients and determines eligibility while adhering to funding requirements. Refers clients to other community resources and/or programs.
This is a full-time position to assist clients in the process of applying for heating/cooling assistance and requires full-time availability during the business hours of 8:30 am to 4:30 pm, Monday through Friday.
Essential Functions:

• Work with clients to explain the program services and application process, answer questions and provide clarification to determine the full needs of clients.
• Determine all sources of income, total number in the household, and calculate gross household income following regulations.
• Collect and verify all required documents based on program guidelines and verify with other sources to determine program eligibility.
• Ensure completeness of applications and determine preliminary eligibility of client.
• Address clients' complaints/concerns and, if necessary, provide explanation of reasons a client is not eligible for services.
• Document all activity in LIHEAP database system.
• Contact vendors to determine crisis need, fuel type, validity of vendor choice, etc.
• Create and maintain case records including case follow-up.

Qualifications:

• High School diploma or equivalent and one year in a client facing role, or equivalent combination of education and experience.
• Demonstrated computer skills including Microsoft Office Suite and email clients.
• Strong problem-solving, attention to detail, and organizational skills.
• Excellent written and verbal communication skills.
• Demonstrated aptitude for working with numbers/mathematical calculations.
• Ability to maintain confidential/sensitive information and data.
• Ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds.
• Willingness to consent to and ability to pass a criminal background check in accordance with Federal/State/local laws.
• Commitment to the mission and values of Catholic Charities.

Requisition: 61
Job Type: Full-time
Pay: $15.60 per hour
Expected hours: 35 per week
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Application Question(s):

• Are you 18 years of age or older?
• Are you authorized to work in the United States?
• Will you now or in the future require Visa sponsorship?
• Are you willing to undergo a post-offer criminal background check in accordance with applicable laws?
• This position requires full-time availability during the business hours of 8:30 am to 4:30 pm, Monday through Friday. Are you available during this time?

Education:

• High school or equivalent (Required)

Experience:

• Mathematical aptitude: 1 year (Preferred)
• Customer/Client facing: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Dover, DE 19901 (Required)

Ability to Relocate:

• Dover, DE 19901: Relocate before starting work (Required)

Work Location: In person