United States Job Openings

University of California, Irvine

Clinical Apps Professional 3 - Client Services - FT - Day

Orange

FULL TIME

November 19, 2024

Overview:

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Responsibilities:

Position Summary:

Incumbent provides routine informatics support for Epic EMR and Ancillary Departmental Systems involving Anesthesia and Inpatient Areas. Incumbent provides support related to Device Integration as well as Bedside IT support for a number of different applications for Clinical end-users.

Qualifications:

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Required Qualifications:

Bachelor's degree or equivalent combination of education and professional experience
Working knowledge of wireless network configurations and limitations related to a clinical environment
Strong interpersonal communication skills to effectively interface with internal and/or external customers
4+ years desktop support experience in a networked business environment
Must carry a pager/phone and provide on-call support for IT related issues
Thorough understanding of Microsoft Active Directory
Extensive understanding of Microsoft Office Suite
Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
Prior experience supporting clinical end users in a rapidly changing environment
Ability to independently problem solve Desktop issues
Experience using/implementing/supporting Clinical Documentation Device Integration System in a procedural and/or acute care setting
Ability to read, write and communicate effectively in English
Ability to effectively work with key stakeholders to successfully understand and deliver desired outcomes
Extensive experience with supporting and troubleshooting Windows 10 as well as Windows Server 2012 and up
Prior experience supporting and configuring Bio Medical devices interfacing to documentation systems such as Epic
Ability to independently problem solve end-user Desktop and OS issues
Demonstrated experience managing multiple projects simultaneously
Willingness and ability to work occasional weekends and evenings

Preferred Qualifications:

Capsule Certification in Op Time/Anesthesia, Bridges or Epic Care
Bachelor’s degree in Information Systems, Business Administration, or other healthcare related field with course work in systems analysis and development

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

Background Check and Live Scan
Legal Right to Work in the United States
Vaccination Policies
Smoking and Tobacco Policy
Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

California Child Abuse and Neglect Reporting Act
E-Verify
Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.

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