Responsibilities:

• Monitor, analyze, and resolve incidents for customers infrastructure running in Azure and private cloud virtualization platforms (v Sphere).
• Install, configure, and administer customer resources in Azure.
• Networking & Security: Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing (Palo Alto and Azure Networking resources.
• Collaborate with Atmosera staff and customers: Identify, isolate, troubleshoot, and escalate technical issues across client environments with the assistance of Atmosera management and technical staff.
• Handle P1 client bridge: Manage high-priority client concerns, allowing other technicians to focus on regular tasks.
• Responsible for Infrastructure Expertise: Build and maintain your expertise in Atmosera's monitoring infrastructure to diagnose problems impacting Windows servers, Unix/Linux servers, network equipment, and applications.
• Own and manage client tickets: Take full responsibility for resolving critical client issues.
• Provide client updates: Communicate status and updates to clients regarding their support requests regularly in accordance with SLOs.

• Interact with customers to identify IT problems and troubleshoot expediently.
• Coordinate with internal/external resources, to include Tier-2 and Tier-3 support, to implement projects and solve IT issues.
• Promote best practices to enhance and improve organizational processes.
• Azure Certification Expectations : Within the 3-6 months we would expect you get the AZ-104 – Microsoft Azure Administrator. Within the first 12 months we would expect you to the additional associate level certificate
• Escalate tickets to appropriate staff as necessary to ensure tickets are closed in a timely fashion.
• Follow up on issues via e-mail, ticketing system, and phone calls with our clients.
• Promote best practices to enhance and improve organizational processes.
• Have a passion for problem solving and learning new technologies

Qualifications and Experience

• A desire to help clients succeed in the cloud is required.
• Ability to work in a fast paced, rapidly changing environment.
• Ability to pass government Public Trust background check.
• 2+ years of experience in a help desk support and troubleshooting role.

• 1+ years of system administration and support experience (Linux and Windows operating systems; experience with mixed environments a plus)
• You exude around the clock enthusiasm for your field of expertise.
• You are deep in a few areas but capable across a much wider range
• You can separate what must be done now and what can be improved later.
• You help others, ask for input and share ideas all in the name of teamwork.
• Strong communication and advocacy skills
• Ability to communicate technical issues and solutions with clients in business terms for highly technical and non-technical stakeholders.

Preferred Experience:

• 2+ years of experience in a help desk support and troubleshooting role.
• 1+ years of system administration and support experience (Linux and Windows operating systems; experience with mixed environments a plus)
• You exude around the clock enthusiasm for your field of expertise.
• You are deep in a few areas but capable across a much wider range
• You can separate what must be done now and what can be improved later.
• You help others, ask for input and share ideas all in the name of teamwork.
• Strong communication and advocacy skills
• Ability to communicate technical issues and solutions with clients in business terms for highly technical and non-technical stakeholders.

• Health, vision, dental package including options for 100% paid employee coverage
• 401k with generous matching
• Company paid Life, AD&D, Short- and Long-Term Disability
• Performance-based compensation with bonus potential in addition to salary
• Employee Recognition and Reward Programs
• Community Service Leave