United States Job Openings

Gannett

Google Workspace - Client Success Manager - UpCurve Cloud

October 16, 2024

Google Workspace - Client Success Manager - Up Curve Cloud

Req #43258

Virtual•

United States

Job Description

Posted Tuesday, October 15, 2024, 11:00 PM

|Current Gannett Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through OKTA|

Gannett Co., Inc. (NYSE: GCI) is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a scalable, growth focused media and digital marketing solutions company. We endeavor to deliver essential content, marketing solutions, and experiences for curated audiences, advertisers, consumers, and stakeholders by leveraging our diverse teams and suite of products to enrich the local communities and businesses we serve. Our current portfolio of trusted media brands includes the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. Our digital marketing solutions brand, Locali Q, uses innovation and software to enable small and medium-sized businesses to grow, and USA TODAY NETWORK Ventures, our events division, creates impactful consumer engagements, promotions, and races. Gannett open roles are featured on various external job boards. When applying to a position at Gannett, you should be completing an application on Gannett Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visit www.gannett.com

About Us
Up Curve Cloud is a leading Google Cloud Partner, delivering powerful cloud solutions to help businesses grow and succeed. We specialize in Google Workspace deployments and support, focusing on outcomes that drive value for our clients.
Base Salary: $65,000 - $75,000 (plus commission plan)

Position Overview: Client Success Manager (Sales & Relationship-Focused)
We are looking for a strategic, relationship-driven Client Success Manager who can work an existing book of business while proactively identifying new opportunities to drive growth. This hybrid role balances consultative account management with a sales mindset, ensuring clients get the most value from Google Workspace while identifying future upsell or cross-sell opportunities.
The ideal candidate is as comfortable nurturing long-term relationships as they are at spotting opportunities for revenue expansion. Success in this role requires the ability to serve as a trusted advisor, providing hands-on support to clients, while strategically harvesting accounts for future growth.

Key Responsibilities

Account Management & Growth: Maintain and nurture relationships with key clients, ensuring retention and high satisfaction.
Identify Opportunities: Actively hunt for upsell and cross-sell opportunities within existing accounts to grow revenue.
Trusted POC: Serve as the primary point of contact for clients, resolving issues and providing consultative guidance.
Solution Design & Support: Partner with clients to design and implement Google Workspace solutions that align with their goals.
Feedback Loop: Gather and communicate client feedback to help enhance our products and services.

Requirements

Proven Account Management Experience: 3+ years in a client-facing role with success in managing relationships and driving growth.
Sales Mindset: Demonstrated ability to spot revenue opportunities and capitalize on them through consultative selling.
Google Workspace Expertise: Google Workspace Admin Engineer Certification required, with experience implementing and troubleshooting solutions.
Strong Communicator: Able to explain technical concepts clearly to a variety of stakeholders, both technical and non-technical.
Problem-Solver: Comfortable working independently to solve client challenges and create long-term value.

What We Offer

Competitive Compensation: Base salary with performance-based incentives tied to revenue growth and account expansion.
Comprehensive Benefits: Health, dental, 401k, and more.
Professional Development: Access to industry certifications and ongoing training.
Collaborative Team: Join a supportive team committed to delivering practical, client-centered solutions.

This role is perfect for someone who enjoys managing relationships while hunting for new business. If you excel at being both a trusted advisor and a growth driver, this is your opportunity to build lasting relationships and generate meaningful results.

#LI-REMOTE
#LI-NR2

The annualized base salary for this role will range between $38,700 and $81,000. Base compensation is reflective of many factors, including, but not limited to, the market in which one lives/works, individual education level, skills, certifications and experience. Note: variable compensation is not reflected in these figures and based on the role, may be applicable.

Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.’s Recruitment Department at Recruit@gannett.com.

Job Details

Job Family

Sales

Job Function

Sales Support

Pay Type

Salary

Hiring Min Rate

65,000 USD

Hiring Max Rate

75,000 USD

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