About Us
Up Curve Cloud is a leading Google Cloud Partner, delivering powerful cloud solutions to help businesses grow and succeed. We specialize in Google Workspace deployments and support, focusing on outcomes that drive value for our clients.
Base Salary: $65,000 - $75,000 (plus commission plan)

Position Overview: Client Success Manager (Sales & Relationship-Focused)
We are looking for a strategic, relationship-driven Client Success Manager who can work an existing book of business while proactively identifying new opportunities to drive growth. This hybrid role balances consultative account management with a sales mindset, ensuring clients get the most value from Google Workspace while identifying future upsell or cross-sell opportunities.
The ideal candidate is as comfortable nurturing long-term relationships as they are at spotting opportunities for revenue expansion. Success in this role requires the ability to serve as a trusted advisor, providing hands-on support to clients, while strategically harvesting accounts for future growth.

Key Responsibilities

• Account Management & Growth: Maintain and nurture relationships with key clients, ensuring retention and high satisfaction.
• Identify Opportunities: Actively hunt for upsell and cross-sell opportunities within existing accounts to grow revenue.
• Trusted POC: Serve as the primary point of contact for clients, resolving issues and providing consultative guidance.
• Solution Design & Support: Partner with clients to design and implement Google Workspace solutions that align with their goals.
• Feedback Loop: Gather and communicate client feedback to help enhance our products and services.

Requirements

• Proven Account Management Experience: 3+ years in a client-facing role with success in managing relationships and driving growth.
• Sales Mindset: Demonstrated ability to spot revenue opportunities and capitalize on them through consultative selling.
• Google Workspace Expertise: Google Workspace Admin Engineer Certification required, with experience implementing and troubleshooting solutions.
• Strong Communicator: Able to explain technical concepts clearly to a variety of stakeholders, both technical and non-technical.
• Problem-Solver: Comfortable working independently to solve client challenges and create long-term value.

What We Offer

• Competitive Compensation: Base salary with performance-based incentives tied to revenue growth and account expansion.
• Comprehensive Benefits: Health, dental, 401k, and more.
• Professional Development: Access to industry certifications and ongoing training.
• Collaborative Team: Join a supportive team committed to delivering practical, client-centered solutions.

This role is perfect for someone who enjoys managing relationships while hunting for new business. If you excel at being both a trusted advisor and a growth driver, this is your opportunity to build lasting relationships and generate meaningful results.

Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.’s Recruitment Department at Recruit@gannett.com.