Overview:

• Are approachable and thrive on connecting with people.
• Have a passion for creating and leading in a people centric environment.
• Demonstrate initiative and self awareness.
• Handle all interactions with diplomacy, managing conflict with ease.
• Are comfortable setting clear direction and following up consistently.
• Can quickly adapt your communication style to the audience.
• Enjoy managing multiple priorities at once and following through to completion.
• Enjoy coaching and leading others to success.
• Are an ambassador for the Planet Fitness brand and always act with members in mind.
• Act with integrity and show respect to everyone around you; act as a role model.

Responsibilities:

• Coordinate and execute hiring practices and onboarding new team members.
• Create staff schedules; ensuring all shifts are covered. Provide back up support as needed.
• Administer and process employee timecards in ADP.
• Manage the company card for expenditures, maintaining receipts.
• Conduct bank deposits.
• Oversee the ordering of club supplies and retail product.
• Trend Key Performance Indicators. Identify the root cause and execute a game plan for improvement.
• Ensure team is aware of marketing efforts and trained on all marketing promotions.
• Assess and assist in emergency situations.
• Set assigned tasks and lead team members in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Manage team member performance; providing feedback to team member regularly.
• Resolve employee concerns; partnering with HR as needed.
• Submit all employee changes (status, schedule, pay etc.) in a timely manner.

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve escalated member concerns and partner with Regional Manager when needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours, assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Oversee regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensure restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) through communication with the Facilities Maintenance team.
• Create cleaning and sanitizing assignments for team members and follow up on quality and completion of the work.

Qualifications:

• 1+ years Customer Service experience
• 2-3 years of experience supervising and leading a team
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

• Medical, Dental, and Vision Insurance
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plan
• Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Employee perks and discounts
• Engaging team-building competitions and social events