Job Summary
The Concierge/Retail Specialist serves as key brand ambassador and first point of contact for all employees, visitors, vendors, guests, and customers. They provide energetic and friendly assistance to ensure that each visitor has a warm and efficient experience in line with the Cirrus lifestyle. This position performs various tasks including greeting, registering and servicing customers, scheduling tours, providing information on services to meet customer requests (which may include identifying lodging, food, and attraction opportunities), researching travel arrangements, making telephone calls, processing Cirrus Store on-site sales, assisting with parcels, etc. They operate the switchboard to route incoming calls and provide miscellaneous administrative and clerical support as required. This role will also be dedicated to operating the Cirrus Store’s Grand Forks employee store location. This includes receiving, stocking, and sales of Cirrus Store products. They will be responsible for maintaining in-depth knowledge of Cirrus Store merchandise available both in the physical store and on the ecommerce site. This position is responsible for inventory standards in the Cirrus Store, taking inventory of Cirrus Store merchandise, maintaining accurate records of stock and sales, meeting financial sales goals and adhering to visual standards in the Cirrus Store.
Duties and Responsibilities/Essential Functions

• Handles incoming calls, screens and transfers calls or record messages as appropriate. Communicates with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold
• Performs daily operation of Cirrus Store duties, including store opening and closing, ringing up sales on the point of sale, handing payments, processing refunds and exchanges, issuing gift certificates, and applying coupons and discounts
• Greets and ensures all guests/visitors are checked in with proper identification, visitor badges and are escorted by employees beyond the lobby area
• Schedules plant tours in conjunction with appropriate Cirrus personnel
• Works cross functionally with HR and other departments to align on company events or special visitors
• Prepares for customer visits by assigning conference rooms and ensuring guest badges available
• Coordinates travel arrangements for visitors/customers as approved and requested
• Handles guest and employee questions in a professional manner and routes as appropriate to solve concerns to the best degree possible
• Sorts and distributes mail and signs for packages
• May perform filing, typing and other administrative duties as requested
• Prepares miscellaneous correspondence and documents utilizing computer software programs
• Maintains, organizes, and stocks Cirrus Store merchandise, supplies for front reception area, front conference rooms, and kitchenette area
• Receives new Cirrus Store merchandise, stores backstock and keeps neat and organized, ensures products are properly priced and labeled, replenish store items, participate in markdowns and transferring items into and out of store locations
• Communicates with Cirrus Store team members, participating in daily morning check-ins and weekly team meetings and other trainings as they arise
• Ensures accurate Cirrus Store inventory, participate in physical inventory counts, meet financial goals
• Participate in Cirrus Store off-site events as needed
• Effectively handles multiple priorities, organizes workload and meets deadlines
• Demonstrates a motivation to continuously improve personal performance

Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• High school diploma or equivalent
• Two year’s related reception/concierge experience working in a corporate environment preferred
• Two year’s retail or customer service experience
• Competent in Microsoft Office Suite
• Ability to quickly learn other programs and systems
• Capable to work independently, with minimal daily supervision
• Hospitality experience preferred
• Must be able to demonstrate the ability to read, write and speak the English language
• Strong interpersonal communication skills required
• Clear and professional telephone skills
• Ability to ensure that security standards are met
• Professional attitude and appearance required
• Able to prioritize tasks and meet deadlines as required
• Strong computer skills required

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Select 3 to 5 competencies from provided list. It is recommended that you select competencies from a variety of factors. Competencies listed should match those indicated on area progression plan. Example below in red; remove after drafting your own.

• Drives Results: Consistently achieves results, even under tough circumstances.
• Ensures Accountability: Holds self and others accountable to meet commitments.

Ensures Exceptional Customer Service (for customer facing team members):

• Energizes the Cirrus Service Essentials
• Strives to improve service performance.
• Anticipates guests' needs and responds promptly.
• Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.

Also add for positions with Direct Reports:

• Empowers team members to provide excellent customer service.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
ABOUT CIRRUS AIRCRAFT
Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee. Find out more at www.cirrusaircraft.com.