Description

• Credential Review: Evaluate and process health care credentialing applications, ensuring compliance with state regulations, laws, and departmental policies. Verify applicant details and resolve complex or non-standard licensing issues.
• Team Support and Training: Act as a technical consultant, providing guidance and training to credentialing staff on licensing laws and best practices. Address complex inquiries and serve as a mentor for junior team members.
• Process Improvement: Recommend and implement improvements to the credentialing workflow, focusing on enhancing efficiency and accuracy. Collaborate with internal teams to ensure smooth application processing and timely credential issuance.
• Data Management: Maintain accurate records in the department’s licensing database, ensuring all credentialing data is up to date and compliant with regulations.
• Customer Communication: Respond to inquiries from applicants, legislators, and other organizations regarding credentialing processes and application status.

• Decision Quality: Make timely decisions that keep processes moving forward.
• Detail-Oriented: Consistently produce accurate, high-quality work, and incorporate feedback to improve.
• Leadership: Provide direction, delegate tasks, and remove obstacles to ensure team success.
• Ethical Conduct: Handle sensitive and confidential materials with integrity.
• Problem Solving: Address complex credentialing issues with creative and practical solutions.
• Project Management: Organize tasks efficiently and anticipate risks.
• Stress Tolerance: Perform well under pressure, meeting strict deadlines without compromising quality.
• Communication: Effectively convey complex information to diverse audiences.
• Team Collaboration: Work well with others, valuing diverse perspectives and experiences.
• Customer Focus: Build strong relationships and deliver customer-centric solutions.

We value work-life balance and offer the convenience of remote work! This position will give you the option to work from home or from the closest DOH facility. Attending in-person events or working In-office is rarely required and would be scheduled in advance. This is a remote home-based position available to applicants residing anywhere in Washington State, as well as those living near the Oregon/Washington border and the Idaho/Washington border

• Six (6) months’ experience and an ability to use computer software as follows:
  • Word processing software such as Microsoft Word to create, format, edit, preview, print, and save documents.
  • Ability to use standard functions to select, edit, copy, paste, format, and spell check text.
  • Electronic communications and calendar programs, such as Outlook, to compose, send, and respond to electronic mail, and coordinate schedules and schedule meetings.
  • Electronic database system to update or maintain records.
  • Accessing and searching the internet to find and download information

• Additional experience in health care credentialing.
• One (1) or more years of experience reviewing documents and taking action based on policy analysis.
• Associate degree or higher.
• Three (3) or more years of familiarity with DOH credentialing processes and regulations.

• Commit to a full-time 40-hour workweek schedule (flexible work schedule requests must be approved supervisor).
• Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely.
• Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends.
• Perform my job duties either remotely from home or in-person at the designated DOH site location.
• Travel occasionally, sometimes requiring overnight stays or trips out of state. You must be able to legally drive a vehicle or arrange alternative transportation for state business.
• Engage in emergency response exercises and high-priority assignments as assigned during emergency events.

• Resume
• Cover letter
• DD-214 (if applicable)

• REMOVE personal photos – do not submit any documents containing personal photos.
• Transcripts (unless specifically requested in the Application Directions)
• Certifications or Diplomas
• Projects or Portfolios
• Letters of Recommendation

Questions and Accommodations: If you have questions about this position, please contact Kristina Cox at 360-485-5249 or kristina.cox@doh.wa.gov. For general DOH recruitment questions, email the Talent Acquisition Team at employment@doh.wa.gov. For persons with disabilities, this document is available in other formats, please call 800-525-0127 (TDD/TTY 711) or email doh.information@doh.wa.gov.

Supplemental Information