Apply for Customer Experience Specialist Role at SpecChem, LLC

United States Job Openings

SpecChem, LLC

Customer Experience Specialist

Kansas City

November 14, 2024

Spec Chem manufactures specialty concrete chemicals, cementitious repair products, and epoxies throughout the United States in its six manufacturing

facilities. Spec Chem supplies and services the concrete distributor network with

quality construction products that provide performance and value to the industry.

The Customer Experience Specialist position is a critical member of our corporate team located in the Crossroads district of downtown Kansas City, MO. Responsibilities include providing Spec Chem service information to external customers and communicating internally with operations, accounting, and sales. Spec Chem is a high energy culture that focuses on providing the highest quality of customer service.

The ability to multi-task in a fast-paced, deadline-driven environment is an absolute necessity. Helping in other areas as daily business/operational needs necessitate is simply part of our culture.

Primary Responsibilities:

Provide exceptional customer service by effectively communicating accurate information regarding, but not limited to, Spec Chem products, pricing, availability, etc. over the phone and/or via email.
Accurately enter customer orders into the system.
Communicate shipping details and order confirmations to customers and Spec Chem sales managers.
Maintain customer records and account information with utmost accuracy and confidentiality.
Resolve any product or service-related issues by actively listening to customer concerns, identifying the root cause of the problem, and promptly escalating the matter to the appropriate department for resolution.
Process customer adjustments/revisions.
Crosstrain with the Freight Team to assist/back up as needed.
Collaborate and contribute to the success of the Spec Chem team by actively participating in team meetings and sharing insights and ideas.
Work schedule from 9 AM – 5:30 PM, M-F.

Experience/Education:

1 – 3 years previous work experience
Associate degree or higher required

Knowledge/Skills/Abilities

Have a passion for excellence and a desire to do great work.
Strong written and verbal communication skills; good interpersonal and problem-solving skills.
Strong team/collaborative mindset a must.
Self-starter able to multi-task under tight timelines in a fast-paced environment.
Accuracy and attention to detail are required.
Knack for effective communication and problem resolution with both internal and external customers.
Basic computer, documentation, listening, phone, conflict resolution, and information analysis skills are required.

Why Join Spec Chem?

Industry leading compensation package and perks
Ability to make an impact and be rewarded for high performance
Comprehensive health, dental, and vision programs
100% company paid basic life insurance
Generous PTO program
401k plan with company match
Work hard and play hard environment that gives back to its community

We are an Equal Employment Opportunity (“EEO”) Employer.

It has been and will continue to be a fundamental policy of Spec Chem not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We regret to inform you that this job opportunity is no longer available as it has expired

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