United States Job Openings
SIXT USA
Customer Service Agent
Phoenix
FULL TIME
November 9, 2024
YOUR ROLE AT SIXT
- Customer Engagement You welcome all customers upon arrival and gather feedback to improve their future rental experience
- Attention to Detail You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
- Service Excellence You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
- Vehicle Management You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
- Adaptability You work in various weather conditions and are willing to take on additional tasks to support business needs
- Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience
- Licenses & Authorization You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
- Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications
- Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
- Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus
- Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
- Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
- Bonus Plan Take advantage of a bonus plan based on performance
- Employee Assistance Program Access support whenever needed through our Employee Assistance Program
- Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
- Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
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