United States Job Openings
Navy Exchange Service Command
Customer Service Clerk Part Time w/ Benefits
Oak Harbor
PART TIME
September 23, 2024
Come work for the Navy Exchange...where you can have a retail career with a purpose! We are a world-class retailer serving the best customers in the world: active duty and retired military and their families.
Job Summary:
Performs a variety of duties in connection with NEX internal and external customer services operations. Works as part of a sales team to provide
service which anticipates and exceeds customer expectations.
Duties and Responsibilities:
- Greets and provides specialized services to customers. Performs transactions quickly, efficiently and professionally. Provides the following
- Provides layaway services. Explains layaway policies and requirements.
- Provides refunds, merchandise exchanges, and price adjustments, in accordance with NEX policy.
- Takes and places customer special orders, as required. Computes cost and takes required deposit. Places orders promptly and follows up regularly
- Monitors status of rain checks issued to customers. Tracks orders and delivery. Advises customers of receipt of merchandise and arranges for
- Assists customers in opening NEXCARD accounts. Provides applications and basic program information. Assists customers with questions regarding
- Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price
intelligently, ensuring customer satisfaction as the end result. Nonroutine issues are immediately referred to a higher level associate having authority to
resolve the matter.
- Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress codes/uniform standards, and
- Communicates information to customers knowledgeably and legibly. Follows up on commitments, and handles all details necessary to successfully
- Reviews stock assortments and communicates regularly with supervisor, store manager, etc. regarding additions, deletions customer preferences,
performance, achievement of store/department sales goals, etc.
- As required, performs cash register transactions. Performs all types of cash register transactions (cash, charge, check, layaway, gift certificate, etc.) in
- Shops the competition to become familiar with commercial sector retail store sales events, policies, best practices, etc.
- Advises customers of upcoming sales events, and services available throughout the Navy Exchange; such as gift wrapping, engraving, delivery, gift
- Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft.
- Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately
- Assists in training new associates in store programs and policies, as assigned.
- Performs other related duties as assigned.
GENERAL EXPERIENCE: 1 year responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE
Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
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