Essential Functions and Duties:

• Handle inbound customer contacts (phone, chat, email) to provide excellent customer service
• Outreach to potential and established customers to assist sales and marketing efforts
• Enter and track orders via tools and software to assure timely product delivery, and accurate management information
• Generate shipping labels and schedule shipment pickups by approved carriers
• Enter and update sales order data in Bay Materials’ accounting and order tracking systems (i.e., SAP and Trello)
• Initiate RMA (Return Material Authorization) documents and track product returns from customers
• Accomplish weekly productivity, efficiency and satisfaction goals
• Work collaboratively cross-team and across all departments including manufacturing, shipping, and logistics to ensure a world-class customer experience
• Attend and contribute to team and company meetings to stay up to date on relevant information and quality system documentation
• Maintain adequate inventory of our various sales and marketing materials
• Creation and maintenance of orders, order scheduling onward processing
• Responsible for continuous improvements within customer service & logistics
• Complete training required for this position

Non-essential Functions and Duties:

• Other duties as assigned by a supervisor or manager
• Assists in special projects as needed
• Continually increase knowledge of orthodontics, industry trends, and company processes
• Know and communicate our Vision and Mission to understand and communicate the priorities of the team & company

Minimum Qualifications:

• High School Graduate or GED equivalent
• 1+ years’ experience in a customer service role, with a strong focus on customer satisfaction