Apply for Customer Service Representative Role at Gourmet Factory

United States Job Openings

Gourmet Factory

Customer Service Representative

Hauppauge

FULL TIME

October 11, 2024

WHY JOIN US
The Gourmet Factory is a leading family run business and a direct source packer of edible oils and olives. Founded in 1986, Gourmet Factory takes deep pride in brining integrity, honesty, and the best quality products available to both retail and foodservice customers throughout the United States. We’re proud of our employees and the dedication they bring and look for others who will share the same passion and commitment to excellence.
YOUR OPPORTUNITY
As a Customer Service Rep, you will play a key role within the company on generating revenue and providing an excellent customer experience, and report to the VP of Operations.
Starting salary $55,000-$60,000
8:30 AM-5:00 PM Monday-Friday, with flexibility as business operations needs arise.
RESPONSIBILITIES

Process orders received by telephone, EDI, or email in a courteous, efficient and timely manner.
Monitor and track shipments to ensure timely delivery and expedite as needed.
Create various sales reports on a weekly and monthly basis.
Communicate with Logistics Coordinator throughout the day to ensure deliveries are running smooth; handle any concerns/questions as they arise.
Call customers for orders and upsell with new products when opportunity arises.
Support sales staff.
Work on special projects as needed.

REQUIREMENTS

2 Year College Degree.
Min 5 years Customer Service Experience.
Must be able to do customer visits if needed.
Excellent telephone skills and verbal communication.
Excellent attention to detail
Professionalism and professional appearance always.
Well organized, ability to multitask, prioritize and work well under pressure.
Computer skills: proficient Microsoft Excel, and Word.

BENEFITS

Health Insurance
Dental and Vision Insurance
Life insurance
Short Term Disability Insurance
Paid Time Off
Employer 401K Contribution
Profit Sharing
Referral Bonus
Employee Discounts

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift

Education:

Associate (Required)

Experience:

customer service: 5 years (Required)

Work Location: In person

We regret to inform you that this job opportunity is no longer available as it has expired

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