Apply for Customer Service Representative Role at DAIOHS U.S.A., INC.

United States Job Openings

DAIOHS U.S.A., INC.

Customer Service Representative

Coon Rapids

FULL TIME

October 16, 2024

Description:First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States.
We are actively looking for a Customer Service Representative to join our team! If you thrive in a fast-paced environment and have the drive and passion to succeed, come join our winning Team!
This position offers a base salary starting between $17.00 and $22.00 per hour. This is a full-time, Monday through Friday position.
What you'll be doing – The Role:

Processes a high volume of incoming calls and emails, including customer orders submitted by telephone, email, and fax.
Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
Checks in Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
Dispatches Service Technicians to respond to repair calls and coordinates service installations.
Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
Processes and applies payments to customer accounts
Communicates sales leads to appropriate branch personnel.
Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
Keeps records of customer interactions, processes customer accounts, and files documents.
Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
Solicits sales from customers during promotions.

What’s in it for me? – The Benefits

401(k) and company matching
Medical, Dental and Vision Insurance
Life insurance
Paid time off

Requirements: What you’ll bring – The Person:

High school diploma or equivalent
Past experience preferred

We regret to inform you that this job opportunity is no longer available as it has expired

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