United States Job Openings
Graham Capital Management
Customer Service Representative
Norwalk
FULL TIME
November 3, 2024
As a Customer Service Representative, you'll handle client requests daily through our website and various messaging platforms, focusing on providing top-notch customer service. With our training and support, you'll have everything needed to succeed, regardless of your prior experience. Since we are a regulated company, you’ll follow specific compliance standards, ensuring both client and company interests are met.
Key Responsibilities:
- Manage customer inquiries and transactions across our website and messaging platforms
- Maintain accurate records and generate necessary reports
- Communicate transaction details with the accounting team
- Promptly respond to client inquiries across multiple channels
- Provide an exceptional customer experience that leaves a lasting positive impact
- Offer constructive feedback to enhance customer support operations and boost team efficiency
- Empathetic and customer-focused, with an enthusiasm for troubleshooting and finding solutions
- Detail-oriented with the ability to turn customer challenges into insightful feedback
- Technologically adept with a foundational understanding of computers
- A self-starter who thrives in a remote work setting with minimal supervision
- Quick to learn and responsible in managing your work
- Strong business communication and negotiation skills
- Proficiency in basic computer programs like Google Docs, Google Sheets, Excel, and Microsoft Word
- Proof of eligibility to work in the United States
- Join us in shaping the future of finance
- A collaborative, feedback-driven culture
- Opportunities for professional growth and advancement
- Competitive compensation with a base rate of $40/hour plus weekly bonuses, regardless of your location
- All tools and resources necessary to excel in your role
- Our employees drive our success, so we prioritize equipping them with the knowledge and skills to thrive. If you’re ready to make an impact and grow with us, we’d love to have you on our team!
Pay: $36.00 - $40.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
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