United States Job Openings
Kaizen Collision Center
Customer Service Representative
Omaha
FULL TIME
November 14, 2024
Responsibilities:
- Review with customers and walk-through the repair process:Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures.The Customer Service Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.
- Complete vehicle intake process:This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
- Perform administrative tasks:Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting general manager with expense documentation and conducting Accounts Receivable follow-up.
- Additional responsibilities as assigned.
- Ability to work collaboratively with the team to meet shared objectives.
- Effective time management.
- Able to multitask and manage competing priorities
- Communicate effectively with teammates, customers, and business partners.
- Proficient with computers.
- Excellent customer service skills.
- Eligible to work in the United States.
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