United States Job Openings
Thermaflex
Customer Service Representative
Abbeville
FULL TIME
August 16, 2024
Essential Functions:
- Processes orders from customers and sales representatives, as well as input data into the company computer platform.
- Work with inbound and outbound phone calls, emails, and other forms of communication to address the needs of our customers.
- Assure timely delivery of orders by working with other departments on a daily basis.
- Performs routine clerical support duties to assist the Customer Service department and Sales department.
- Help facilitate, analyze, and resolve customer issues.
- Provides information per customers’ requirements via telephone, email, and written information to existing and potential customers with management approval.
- Provide solutions, recommendations, and product information with a sense of urgency, positivity, and empathy.
- Informs manager of problems with meeting customer requirements.
- Handles customer complaints, literature requests, and directs returned goods to appropriate personnel for evaluation.
- High School Diploma or GED required
- Ability to work in a fast-paced environment and handle multiple requests simultaneously
- Computer literacy: Microsoft Word and Excel Required, Power Point and Outlook preferred
- Strong Organization & Time Managements Skills
- Strong Data entry skills
- Exemplary communication skills, both verbal and written
- Outstanding telephone skills, clear, pleasant voice
- Good diplomatic skills and tact during stressful situations
- Positive, friendly, and professional image
- Strong desire and passion to help people
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Day shift
- High school or equivalent (Required)
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