Description

• Provide direction, leadership, guidance, and regional support to all operational staff and supervise planned WMS (Washington Management Services) staff within the region.
• Conduct strategic planning, including long-range budget and service program planning.
• Provide guidance and leadership to the deputy director in the critical areas of budget management, program implementation, and client services for WA Cares Fund beneficiaries.
• Oversee the development and set performance expectations, monitor outcomes, and manage performance improvement plans.
• Develop comprehensive work plans for maximizing operational efficiencies and advise the deputy director on methods to accomplish eligibility and assessment goals for the unprecedented WA Cares Fund benefit.
• Identify program and service gaps, develop improvement strategies, and innovate procedural development in response to program and community needs.
• Evaluate, interpret, and implement broad division policy, federal and state laws, regulations, and policies as they apply to operations.
• Lead the hiring, training, and development of WA Cares eligibility and assessment staff, supporting the state’s goal for a diverse workforce.
• Provide support, consultation, and guidance for routine and escalated issues to direct service staff, and community organizations.

• A strategic professional with experience creating systems and structures to operationalize broad policy goals, preferably in the long-term care/social service arena, or similar.
• A collaborative and adaptive leader with advanced knowledge of long-term care state laws and policies.
• A skilled personnel manager with experience managing teams of front-line staff and supervisors.

• Bachelor’s degree in social work, human services, business administration, public administration, healthcare administration, or related field.
• AND
• A minimum of ten years of experience managerial experience in the service delivery field either in program or line management and/or equivalent years of work experience.
• Equivalent experience may substitute year-for-year for required education.

• Knowledge of the scope and operations of an Area Agency on Aging
• Knowledge of ALTSA information systems (CARE, etc.), state payment systems (Provider One, etc.), and system readiness principles.
• Knowledge of existing federal statues, regulations, and programs operating under Medicaid and the Older Americans Act.
• Knowledge of principles and practices of long-term care insurance programs.

• Current chronological resume
• Letter of interest
• Three or more references

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? If you have questions about job number 13136, contact at raoa@dshs.wa.gov

Supplemental Information