Job Summary

Responsibilities

• Works closely with Enterprise Project Managers to assist in managing the flow of materials and services to the customer to meet and exceed sales and gross profit objectives.
• Prepares submittal drawings, places orders and hold orders on secured projects, and releases hold orders after submittal approval.
• Manages and updates Enterprise Project Managers and customers of material delivery status.
• Provides assistance to Enterprise Project Managers in expediting material and delivery of products to customers and job sites.
• Actively participates in coordinating, analyzing and acting upon information and feedback of customer needs, pricing, products, competition and procedures.
• Provides assistance in purchasing functions, product evaluations and code descriptions, inventory management, pricing development and other related services.
• Coordinates with the Enterprise Project Managers and Customer Financial Services staff to resolve customer billing problems resulting from errors in the quotations process, pricing, shipping, delivery or other customer service or credit areas.
• Performs all aspects of the job as accurately and efficiently as possible while always providing service excellence.
• Assists with spot quotations for ongoing Enterprise projects.
• Assists with training new employee-owners and actively contributes to the group in order to perform work, fulfill objectives and manage projects.

• Attends sales meetings and training programs as required.
• May assist with sales meetings and trade shows as needed.
• Performs other duties as assigned by supervisor or other designate.

Qualifications

• Minimum of a business or trade degree preferred or the equivalent in work experience.
• Minimum of two years of prior customer service, quotation or sales experience with strong knowledge of electrical products and systems preferred.
• Comprehensive knowledge of product lines and applications, alternate product substitutes and supplier pricing policies preferred.
• Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word and Power Point), Internet, email and SAP enterprise resource planning software preferred.

Skills and Abilities

• Technical ability to understand electrical systems and product applications with prior electrical distribution experience preferred.
• Technical ability to read blueprints.
• Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize.
• Excellent customer service skills include being competent, accurate, responsive, and engaged.

Physical Requirements

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Frequently
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasioanlly
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Not at all
• Travel (travel needed to perform job duties) - Occasionally

Additional Information