Overview:
You will...:

• Provide excellent customer service and communication skills
• Ensure the safe, secure and expeditions transit of arriving international passengers through the FIS
• Assist arriving passengers with assistance of completion of required documents
• Assist passengers with the use of Automated Passport Control (APC) kiosks
• Understand APC eligibility and usage
• Assist with line queuing management as well as guiding passengers to available federal officers or APC kiosks for processing into the United States
• Answer general questions regarding the arrival processing of passengers
• Interact politely and professionally with arriving passengers, airline representatives, and federal officers as well as direct passengers to airline representatives and federal officers as needed for assistance
• Provide general housekeeping of the FIS area, including stanchion placement and restocking of required forms to ensure that the overall appearance of the FIS area is clean and presentable
• Understand that if requested the AAR, they are to perform any other customer services related work as needed throughout the airport
• Ensure the safe, secure, and expeditious transit of international passengers and luggage through various facilities of the FIS with excellent customer service and good communication skills
• Observe the arrival of all international flights, and document the accurate arrival and departures times of the flights as well as documenting passenger “hold” and “release” times and any other pertinent information regarding the status of the flights
• Provide baggage carousel assignments to ground handlers for the delivery of bags into the baggage control area of the FIS and observe for proper placement and alignment to avoid any baggage jams during the offloading of baggage
• Safely and efficiently move, arrange and adjust baggage on baggage carousel to accommodate additional baggage
• Assist arriving passengers with baggage placement on recheck belts and explain the process of reclaiming luggage to customers
• Safely and efficiently clear baggage jams that may occur on the recheck belts
• Assist arriving passengers with special needs by providing escort to the elevator and to the Automated People Mover station
• Safely and efficiently retrieve baggage carts from customers as they leave the FIS area as well as continually return the carts back into the FIS for use by additional arriving passengers
• Answer general questions of the passengers and be able to interact politely and professionally with passengers, airline representatives and federal agency employees
• Provide general housekeeping of the checkpoint area to ensure that the overall appearance of the checkpoint is clean and presentable
• Understand that if requested by the AAR, they are to perform any other customer services related work as needed throughout the airport Requirements

You have...:

• Be at least 18 years of age
• Able to secure required badging and custom seal and pass required background and drug screens
• Be able to meet company appearance guidelines
• Available to work various shifts and follow the company attendance policy
• Be able to ensure the safe, secure, and expeditious transit of international passengers and luggage through various facilities of the FIS with excellent customer service and good communication skills
• Be able to observe the arrival of all international flights, and document the accurate arrival and departures times of the flights as well as documenting passenger “hold” and “release” times and any other pertinent information regarding the status of the flights
• Be able to safely and efficiently move, arrange and adjust baggage on baggage carousel to accommodate additional baggage
• Be able to stand, lift, climb, push and/or bend for extended periods of time and have the ability to lift objects and baggage with weights in excess of 70 pounds in a safe manner
• Be able to safely and efficiently clear baggage jams that may occur on the recheck belts
• Be able to assist arriving passengers with special needs by providing escort to the elevator and to the Automated People Mover station
• Be able to safely and efficiently retrieve baggage carts from customers as they leave the FIS area as well as continually return the carts back into the FIS for use by additional arriving passengers
• Be able to answer general questions of the passengers and be able to interact politely and professionally with passengers, airline representatives and federal agency employees
• Be able to provide general housekeeping of the checkpoint area to ensure that the overall appearance of the checkpoint is clean and presentable
• Understand that if requested by the AAR, they are to perform any other customer services related work as needed throughout the airport

• For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well-maintained approved uniforms must be worn on shift
• Additional requirements as specified by management