• Develops and maintains a productive working relationship with management, sales teams, customers, and coworkers.
• Learns business processes and policies.
• Communicates with customers and sales reps via phone, email, and text, maintaining a professional demeanor.
• Performs stock checks and inventory availability.
• Provides delivery status reports for customers and sales team.
• Has the ability to create delivery documents and works with inside sales to identify and prioritize loads.
• Schedules drivers and trucks, first loads (morning) and second loads (afternoon).
• Coordinates job site cleanup and customer returns.
• Is aware of and follows DOT regulations.
• Has a working knowledge of logistics, distance, and delivery time.
• Working knowledge of GPS/navigational systems.
• Coordinates with Transportation Mgr. for truck and driver availability.
• Performs monthly review of system documents to ensure status is current and documents are closing timely.
• Attends department and in-house sales meetings.
• Attends safety meetings and abides by all safety rules set forth by the company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
• Participates in Physical Inventory Count.
• Performs all other duties and responsibilities assigned by the Customer Service Manager, the company, or its designated representative.
• Predictable and Regular attendance required, must be able to work overtime as needed.

• High school diploma or general education degree (GED); and one (1) to three (3) years related experience and/or training on dispatching trucks; or
• Any equivalent combination of education and experience.
• On-the-job training is required to perform essential duties listed above.
• Basic to intermediate knowledge of ERP software modules and business processes, SAP preferred.
• Ability to perform repetitive routines.
• Ability to meet project deadlines.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with peers, customers, and supervisors, ability to exercise sound judgment in evaluating situations and in making decisions.
• Ability to problem solve/utilize critical thinking skills.
• Ability to follow or give verbal and written instructions, as applicable.
• Ability to use Microsoft Excel and Word software at an intermediate level.
• Ability to operate a personal computer, including word processing and spreadsheet software; 10-key calculator; phone; copy machine; fax machine, in-focus machine, and a digital sender.
• Predictable and Regular attendance is required, must be able to work overtime as needed.

• Sitting, standing, bend at the waist, talking/listening, use of arms and hands to grip, hold, reach, or manipulate the listed tools and equipment.
• The employee must periodically lift and/or move up to 35 pounds.

• Office environment with moderate noise.
• Plant environment with load noise, moving machinery, dusty, dirty.
• Outdoor weather conditions.

• Extreme temperatures.

• Wear mandatory and/or other appropriate personal protective equipment (PPE).

Pay Range $21.00 to $22.00