Job Summary:
This position is responsible for serving our guests in a personable, courteous, and professional manner. This person must see that the highest quality standards are met for guest service and must also work within the framework of a quality food and beverage service team. Responsible for ensuring efficient and correct delivery of dishes to guests. Prioritizing orders and assisting in final dish preparation, ensuring accuracy and presentation. Excellent communication and organizational skills, they maintain fast service and handle customer complaints. Food Runner also may be asked to assist the “Busser” position when needed by bussing tables, clearing dishes, set-up and breakdown of dining room.


General Duties and Responsibilities:

• Be a Creative Problem Solver-do what’s needed to make the guest happy.
• Delivers (Runs) dishes to tables according to Jake’s “Food Runner” SOP /standards.
• Works closely with expediter / kitchen staff to ensure dishes are delivered to guests according to Jake’s specifications.
• Attending all scheduled staff meetings and supplemental training sessions, being attentive and taking notes when appropriate.
• Arrive to work on time and consistently follow shift schedule.
• Maintain a positive work atmosphere by acting and communicating in a manner that promotes harmony with guests, co-workers, and management.
• Directly communicates any guest’s requests to expediter and server when necessary.
• Perform additional duties as requested by management.

Specific Duties and Responsibilities:

• Works with expediter to set up expo areas with all dishware and silverware needed for service.
• Ensures all condiments are ready for service. (peppermills, cheese, sauces, butter, etc.)
• Ensures the final preparation of different food and dishes is in accordance with Jake’s specifications.
• Serves, carries, and handles plates according to Jake’s “Food Runner” training and SOP.
• Ensure adherence to all relevant quality and sanitation rules and regulations.
• Participates in cleaning activities as assigned by management.
• Follows “Guest Interactions” and “Hospitality” SOPs for Jake’s “Fun Dinning” experience.
• Communicates with expediter and server any special needs and requests from guests.
Execute a variety of different tasks as needed in accordance with managers requests and directions.

Essential Duties and Responsibilities:

• A team player with a positive attitude.
• Quick and flexible learner.
• Attention to detail.
• Communication and collaboration skills
• Flexibility and willingness to adapt to changes.
• Driven and self-motivated.
• Maintain customer privacy, behave with open-mindedness and cultural sensitivity.
• Strong attention to detail and problem-solving ability.
• Ensure performance, reliability, functionality, and compatibility is up to company standards.
• Patience and the ability to maintain a professional demeanor.
• Performs other related duties as assigned.
• Enforce health and safety precautions.

Dress Code:

• All facial hair must be groomed
• All black attire, an apron will be provided
• Nonslip black shoes must be worn
• Long hair must be worn back and away from falling forward
• Normal piercings – no tongue rings or nose rings/eyebrows
• Seasonal uniforms will be “rolled-out” when appropriate. Day and night uniforms will be required depending on the scheduled shift. (See sop for uniform standards)

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.

• Understanding of quality standards and health & safety regulations.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to frequently lift, move and/or push up to 50 pounds without assistance.
• Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.
• Constant standing and bending.

Education and Experience:

At least two years’ related experience preferred.

Language Skills:

Ability to read and interpret documents such as e-mail communication, instant message communications, legal documents, license agreements, contracts, invoices, news articles, technical manuals, budgets, ledgers, purchase orders, financial, marketing, Inventory, shipping, and various reports. Ability to effectively present information, provide instructions and thoroughly answer questions in one-on-one and small group situations to other employees of the organization in English.


Reasoning Ability and Computer Skills:

Ability to define problems, collect information, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in manuals or from management. Setting up and breaking down machinery or mechanisms for dining areas and ambiance set-up.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Authorization:

United States Citizen or Alien Authorized to work in the United States.


EEO statement:


Jake’s is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Jake’s makes hiring decisions based solely on qualifications, merit, and business needs at the time.


Other Duties:


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.