Job summary:


This position contributes to Jake’s success by serving our guests in a personable, courteous, and professional manner as outlined in Jake’s Hospitality SOP. This person must see that the highest quality of standards is met for guest service and must also work within the framework of a quality food and beverage service team; with a focus on our superior standards which display a sense of pride in Jake’s standards of excellence.


General duties and responsibilities:

• Actively practice exceptional hospitality and following Jake’s hospitality SOP.
• Embody and practice the company purpose and the four core qualities (elevated hospitality, fun dinning, consistency and attention to the details!)
• Be a creative problem solver-do what’s needed to make the guest happy.
• Attending all scheduled staff meetings and supplemental training sessions, being attentive and taking notes when appropriate.
• Arrive to work on time and consistently follow shift schedule.
• Be familiar with and follow all safety protocol including emergency, covid, health department/food safety, and alcohol awareness.
• Maintain a positive work atmosphere by acting and communicating in a manner that promotes harmony with guests, co-workers, and management.
• Perform additional duties as requested by management.

Specific duties and responsibilities:

• Make sure the dining room is clean and set-up.
• Guests are offered official “water service” and bread for each table (see SOP for more details).
• Offer parmesan cheese, pepper mill, and any other condiments if requested by the guest (see SOP for proper service & procedures).
• Being able to make all coffees and teas and other non-alcoholic beverages when needed.
• Bussing of tables.
• Picking up plates and glasses.
• Polishing silverware and glasses.
• Organize linens.
• Restocking & refilling busser stations and other storage areas.
• Restroom checks and reports to janitorial staff any restroom needs or issues.
• Help with the physically challenged & service dogs (bring water, walker, cane, etc.).
• Folding napkins / setting linens.
• Clean all busboys and servers’ areas, stations (bread stations, sodas/coffees/teas stations, etc.).
• Jake’s customer service SOP knowledge and compliance.
• Work always under the FDA health department rules and procedures.
• Cooperate and work in harmony with both FOH and BOH staff.
• No overly intrusive service with guests.
• Positive attitude, willing to work, remaining busy.
• Table updates, uses i Pad to update status of tables.
• New employee training.
• Workshops + meetings mandatory attendance.
• Packing and bringing customers leftovers.
• Always carry a tray, cart, or bussing cart. (see SOP for proper “handling” procedures).
• Check your section by making sure that is in perfect condition before the guests arrive. Double check table settings, table alignment and any patio debris fallen on tables and chairs.
• Make sure the candles are on at the appropriate hour.
• No table has uncoordinated or non-matching settings.
• H-vac, heating, ventilation, and air conditioning familiarity.
• Umbrellas familiarity and handling.
• Lighting and illumination settings for all service times.
• Catering service knowledge.
• Accommodating guests requests and concerns when necessary.
• Greet guests with a smile and thank them for coming upon exit.
• Cleaning up spills on tables and floors.
• Mopping, sweeping and vacuuming as needed.
• Knowledgeable about all menus and hours of operation.
• Be familiar with emergency safety measures.
• No cell phones or personal calls except in emergencies. No smoking during service. No gum chewing at any time.
• Perform additional duties as requested by your manager.
• Follow the steps of service as outlined for your position.
• Complete opening/closing duties. See SOP for opening and closing procedures.

Essential duties and responsibilities:

• A team player with a positive attitude.
• Quick and flexible learner.
• Attention to detail.
• Communication and collaboration skills
• Flexibility and willingness to adapt to changes.
• Driven and self-motivated.
• Maintain customer privacy, behave with open-mindedness and cultural sensitivity.
• Strong attention to detail and problem-solving ability.
• Patience and the ability to maintain a professional demeanor.
• Performs other related duties as assigned.
• Follow all safety and state guidelines for preventing transmission of Covid-19 and other illnesses.

Dress codes:

• All facial hair must be groomed
• All attire must, black dress pants, black socks, black belt, black button-down shirts with collar. Apron will be provided
• Nonslip black shoes must be worn
• Long hair must be worn back and away from falling forward
• Normal piercings – no tongue rings or nose rings/eyebrows
• Seasonal uniforms will be “rolled-out” when appropriate. Day and night uniforms will be required depending on scheduled shift. (see SOP for uniform standards)

Qualification requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.

• Understanding of quality standards and health & safety regulations.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to frequently lift, move and/or push up to 50 pounds without assistance.
• Ability to sit, walk, climb up and down stairs repeatedly for extended periods of time.
• Constant standing and bending.

Education and experience:

At least two years’ related experience preferred.

Language skills:

Ability to read and interpret documents such as e-mail communication, instant message communications, legal documents, license agreements, contracts, invoices, news articles, technical manuals, budgets, ledgers, purchase orders, financial, marketing, inventory, shipping, and various reports. Ability to effectively present information, provide instructions and thoroughly answer questions in one-on-one and small group situations to other employees of the organization in English.


Reasoning ability and other skills:

Ability to define problems, collect information, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in manuals or from management. Setting up and breaking down machinery or mechanisms for dining areas and ambiance set-up.


Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.


Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work authorization:

United States Citizen or alien authorized to work in the united states.


Eeo statement:


Jake’s is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Jake’s makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Other duties:


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.