• You are a hotelier and leader – you know operations, you’ve managed teams of all sizes, you know how to motivate your squad to achieve amazing things, and least of all you understand budgets and profitability
• You are passionate – about technology, innovation, creativity, art, music and fashion
• You are social – you don’t just understand the latest trends in technology and social media, you are on the leading edge and social technology is part of who you are
• You are a change agent – change is part of you, you are part of change. Adaptability and resiliency is in your nature
• You are a communicator – face to face or via social media, connecting with others is what you do best

• Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate

• Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
• Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
• Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
• Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
• Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
• Ensures front desk handles billing and cash in accordance with hotel’s standards
• Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
• Ensures front office is in compliance with all hotel policy and procedures

• Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals
• Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
• Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
• Takes active role in recruitment and selection of qualified candidates
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Drives employee engagement through the creation and implementation of departmental action plans

• Communicates and reinforces the vision for customer service to all managers, supervisors and employees
• Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
• Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
• Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
• Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork

• Minimum three years in a supervisory or management front office position required
• Previous management experience required
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• High school diploma or GED required, bachelor degree preferred
• Strong organizational skills, critical thinking skills, problem solver
• Strong computer systems skills including; reservations and reporting systems
• Strong Microsoft Office suite and reporting system skills
• Must work well in stressful, high pressure situations
• Must be able to accurately follow verbal and written instructions and communicate effectively
• Works well independently or as part of a team
• Strong attention to detail
• Strong mathematical and organizational skills required
• Commitment to exceptional guest service
• Willing to work a flexible schedule including weekends and holidays
• Adheres to the policies and procedures of the hotel

• Required to stand, sit, and walk for extended periods of times
• Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
• Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.