The Hampton Inn Philadelphia Center City - Convention Center is in search of a General Manager to oversee hotel operations with the goal of optimizing revenue and ensuring top-notch guest experience.
Responsibilities: Your Focuses
Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.
• Follow sustainability guidelines and practices related to the HHM Hotels Earth View program.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Qualifications: Your Background and Skills

• Associate or Bachelor’s Degree in Business, Hospitality, or a related field is preferred.
• 10 years in operations management or a similar leadership role in a hotel.
• Philadelphia Center City experience is a plus.
• Hilton experience is a plus.
• Financial acumen and the ability to develop budgets, and manage financial performance.

About Company
HHM Hotels is a distinguished and award-winning hotel management and investment company with a portfolio of independent Luxury and Lifestyle, Resorts, Premium Branded and Branded Select hotels spanning the United States and Canada. Our presence in major hospitality markets across the nation positions us as a premier manager of Marriott, Hilton, Hyatt, IHG, and Choice Hotels.
We take pride in operating independent luxury and lifestyle hotels. Known for our adeptness, accountability, and entrepreneurial spirit, HHM Hotels delivers exceptional market-leading outcomes for a wide array of owners, including private equity firms, publicly traded companies, and family office investors.