Job Summary
We are looking for a friendly and professional Guest Service Agent to join our team at Homewood Suites by Hilton Horsham/Willow Grove. As a Guest Service Agent, you will be responsible for providing our guests with a warm and welcoming experience from the moment they arrive until they depart. You will also be responsible for handling a variety of tasks, including check-in and check-out, managing reservations, and answering guest inquiries.
Responsibilities

• Greet and welcome guests in a warm and friendly manner
• Check in and check out guests
• Booking and managing reservations
• Answer guest inquiries about hotel amenities, rates, and policies
• Provide information about the local area
• Process payments
• Maintain a clean and organized front desk area
• Handle guest complaints and resolve issues in a timely and professional manner
• Work collaboratively with other hotel staff to ensure a positive guest experience
• Stocking of the hotel convenience market

Qualifications

• High school diploma or equivalent
• Previous customer service experience
• Hotel experience preferred
• Strong written and verbal communication skills
• Positive attitude and a willingness to learn
• Ability to work independently and as part of a team
• Ability to multitask and handle multiple tasks simultaneously
• Ability to stand and walk for extended periods of time
• Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs

Compensation and Benefits

• Competitive salary and benefits package
• Flexible scheduling
• Opportunity to work in a dynamic and fast-paced environment
• Chance to interact with people from all over the world

Additional Information:
In order to apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form within the first 3 days of employment.
We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction.
Expectations of all Employees:
Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values
Acknowledge our guests with a smile and friendly “hello.” Promptly attend to guest needs
Comply with all hotel policies and procedures, i.e. Employee Handbook, Conduct Policy, Safety Policy, etc.
Comply with guest privacy standards
Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination.)
Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, foot wear and name tag) neat in appearance
Complete work in a timely manner and meets productivity standards/expectations
Seeks approval from management prior to working overtime (i.e. punching in early or staying beyond scheduled shift)
Keep work area clean, neat, and well organized
Demonstrate a team behavior and attitude of working together to accomplish tasks (even if outside specific job duties)
Physical Demands:
This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person