United States Job Openings
House Of Ruth Maryland
Highlandtown Site Lead
FULL TIME
November 19, 2024
Position Summary:
The Highlandtown Site Lead is primarily responsible for overseeing the coordination of services at the Southeast Baltimore location, including the walk-in triage services provided at each of House of Ruth Maryland’s Highlandtown site. The Highlandtown Site Lead is responsible for ensuring consistent delivery of culturally and linguistically specific services, managing site coverage, and overseeing daily operational issues. This includes serving as the liaison for the facility with the rest of the agency and the service community.
The Site Lead carries out the priorities set by the agency, which include expanding the scope, ensuring the quality, and increasing the coordination of services for families affected by intimate partner violence. The Highlandtown Site Lead is a creative, energetic problem solver who exercises initiative and has excellent crisis intervention skills including empathy, compassion, listening, patience, and the ability to assess each person’s situation relative to lethality, assist them in making a safety plan and engage them in appropriate services. The Highlandtown Site Lead models trauma-informed care and how to engage persons of different cultural, socioeconomic, religious, and language backgrounds.
Standard Schedule:
The primary work site is the Highlandtown site in Southeast Baltimore City. The schedule is a standard, on-site schedule from 9am to 5pm, Monday through Friday, when conditions allow, and may be adjusted to ensure staff safety and uninterrupted service delivery. This position supervises staff working on-site and is the coverage backup for the Administrative Coordinator. This role is eligible for a hybrid schedule.
Primary Responsibilities:
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Pay: $55,000 - $60,000
Authority:
Experience/Requirements:
Preferred Skills:
House of Ruth Maryland is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristics as outlined by federal, state or local laws.
The Highlandtown Site Lead is primarily responsible for overseeing the coordination of services at the Southeast Baltimore location, including the walk-in triage services provided at each of House of Ruth Maryland’s Highlandtown site. The Highlandtown Site Lead is responsible for ensuring consistent delivery of culturally and linguistically specific services, managing site coverage, and overseeing daily operational issues. This includes serving as the liaison for the facility with the rest of the agency and the service community.
The Site Lead carries out the priorities set by the agency, which include expanding the scope, ensuring the quality, and increasing the coordination of services for families affected by intimate partner violence. The Highlandtown Site Lead is a creative, energetic problem solver who exercises initiative and has excellent crisis intervention skills including empathy, compassion, listening, patience, and the ability to assess each person’s situation relative to lethality, assist them in making a safety plan and engage them in appropriate services. The Highlandtown Site Lead models trauma-informed care and how to engage persons of different cultural, socioeconomic, religious, and language backgrounds.
Standard Schedule:
The primary work site is the Highlandtown site in Southeast Baltimore City. The schedule is a standard, on-site schedule from 9am to 5pm, Monday through Friday, when conditions allow, and may be adjusted to ensure staff safety and uninterrupted service delivery. This position supervises staff working on-site and is the coverage backup for the Administrative Coordinator. This role is eligible for a hybrid schedule.
Primary Responsibilities:
- Oversee and coordinate work allocation, training, supervision and performance evaluation of the Administrative Coordinator and ensures that all work is performed in a timely, accurate and efficient manner.
- In coordination with other supervisors, establish and modify staff schedules as necessary to ensure Highlandtown Site programming is consistent and meets the needs of the community.
- Keep current on culturally specific services and best practices related to immigrant issues and issues of intimate partner violence and sexual assault and serves as an agency leader in these areas.
- Oversee facility upkeep, ensuring that the physical facility is a safe, clean, quality environment.
- Addresses issues with participants individually, including conflicts, referrals for additional services, and assessment of appropriateness to continue in services.
- Meets weekly with direct reports for a one-on-one check in, or a team meeting, to provide feedback and direction.
- Manages the food pantry, clothing closet and other resources available at the Highlandtown site and ensuring consistent hours of operation, efficient distribution of goods, and keeping resources stocked.
- Supports volunteers and interns working at the Highlandtown site.
- Provide relief and back-up coverage for the Contact Center when language services are needed.
- Maintains paper and electronic participant files in keeping with program standards.
- Coordinates participant’s use of agency and community services to provide comprehensive and unduplicated services that maximize participant success, including organizing team meetings as necessary.
- Approves emergency survivor financial assistance requests up to $250 for approved line items.
- Shares responsibility with Highlandtown Administrative Coordinator for live response to calls, chats, and walk-ins during designated shifts as needed.
- Ensures data quality and monitors for accuracy, timeliness, and completeness. All entries to be completed on a timely basis, usually within 24 hours of receipt.
- Represents the agency on local and statewide coalitions, committees, and boards and provides professional presentations for educational and marketing purposes
- Appropriately adapts services based on best practices established by research in the field and analysis of data produced by programs
- Seeks out new funding opportunities and assists in securing grant funding, including grant writing report writing, and funder relations.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Pay: $55,000 - $60,000
Authority:
- Supervises staff, volunteers, and interns, including hiring, establishing performance expectations, performance evaluation, establishing priorities, accountability monitoring, performance improvement interventions, and conducting regular individual and group supervision meetings.
- Recommend staff for hire.
- Manage petty cash account at Highlandtown site.
- Develops and implements processes and program procedure modifications.
- Distributes material goods to program participants.
- Signs off on survivor requests for emergency funds up to $250.
- In consultation with the Chief Operating Officer, creates goals and performance plans for staff members, evaluating them and implementing disciplinary action as necessary.
- Measures of Success and/or Accountability:
- Program procedures are carried out in a uniform manner, with a focus on compassion for program participants and consistency in explanation of purpose.
- All staff meet program quality and service targets
- Staffing coverage ensures that Outreach events are covered and participants have access to Outreach Specialists during all business hours.
- Participant referrals are contacted within 48 hours of referral.
- Staff, Participants and interns in the program feel welcomed and have the basic tools they need to be successful (i.e. contact information, access to resources, clear instructions on activities)
- Participant crises that negatively affect the health and safety of program participants and staff are handled swiftly, sensitively, and with the effect of de-escalating the current crisis with least harm to all involved. Corrective action plans are implemented to prevent similar crises from occurring in the future.
- Professional relationships with area service providers are created that have the potential to support participants in their successful attainment of goals or resources.
- Participants meet as scheduled and are well educated on all available services.
- Material goods and financial assistance are disbursed to participants as outlined and have appropriate documentation to justify expenditures.
- Food pantry is well stocked and food is purchased within agency budget parameters.
- Participants are well educated on intimate partner violence, their rights in the United States, and all available services.
- Outreach activities and triage responses are conducted in accordance to program standards and documented accordingly.
- Work with survivors and the community is documented clearly, concisely, and in keeping with agency accepted professional standards.
- Participants are connected to services that are culturally appropriate and sensitive in a timely and efficient manner.
Experience/Requirements:
- Three years’ experience in outreach or community based work in roles with progressively more responsibility. Associates or Bachelor’s degree in a human service field may substitute for 2 years of experience.
- At least one year of experience providing direct service to individuals who have experienced violence and/or trauma.
- Ability to pass a proficiency test to demonstrate oral and written fluency in English and Spanish.
- Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including people who have been abused and those who have been abusive, children, donors, business leaders, and human service providers.
- Proficiency in Microsoft Office and using software to track participant progress and data.
- High degree of accuracy and attention to detail in the context of scheduling or project management.
- Demonstrated ability to provide the leadership that enables staff to consistently meet goals.
- Demonstrated ability to manage multiple competing tasks and timelines.
- Ability to organize information and present it to a wide variety of audiences.
- Flexibility in scheduling to work non-standard hours as needed required.
- Ability to lift and carry up to 20 pounds.
- Must pass Criminal Background Check.
- Must be violence free, with no charges of violence within a minimum of three years. If applicant has ever been charged with a domestically-related crime, the applicant must have successfully completed a state-certified abuse intervention program.
Preferred Skills:
- Experience supervising paid or unpaid staff positions.
- Experience in direct service provision with the Spanish-speaking immigrant community.
- Knowledge and understanding of intimate partner and/or sexual violence.
- Knowledge of local human services and housing resources.
- Demonstrated crisis de-escalation skills
House of Ruth Maryland is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristics as outlined by federal, state or local laws.
We regret to inform you that this job opportunity is no longer available as it has expired
New Job Alerts
Kampgrounds Of America
YEL - MAINTENANCE ENGINEER
West Yellowstone
November 19, 2024
View Job Description
Anytime Fitness - Milwaukee, WI
Anytime Fitness - Personal Training Manager
Milwaukee
November 19, 2024
View Job Description
ValidaTek, Inc.
Senior Program Manager
Kearneysville
FULL TIME
November 19, 2024
View Job Description
State of Colorado Job Opportunities
Data and Technology Governance Manager
Denver
FULL TIME
November 19, 2024
View Job Description
PowerSchool Group LLC
Senior Account Manager, Strategic Sales TEXAS
FULL TIME
November 19, 2024
View Job Description
Cadence Education
Preschool Lead Teacher
North Aurora
FULL TIME
November 19, 2024
View Job Description
The County of Santa Clara
Deputy Sheriff - Lateral
Santa Clara
FULL TIME
November 19, 2024
View Job Description
West Liberty University
Mental Health Student Counselor
West Liberty
PART TIME
November 19, 2024
View Job DescriptionLooking for similar job?
Collins Aerospace
Project Engineering Manager (Onsite)
Winston-Salem
FULL TIME
October 12, 2024
View Job Description
Collins Aerospace
Senior Mechanical Design Engineer (Onsite)
Winston-Salem
FULL TIME
October 12, 2024
View Job Description
Phillips Pet Food & Supplies
Order Picker - 2nd Shift - Onsite Interviews
Easton
FULL TIME
October 11, 2024
View Job Description
Mobile Health
Registered Nurse- Clinical Site Manager: Bronx
FULL TIME
October 12, 2024
View Job Description
Atlas Copco Tools & Assembly Systems LLC
Site Manager
San Antonio
October 12, 2024
View Job DescriptionNew Job Alerts
Kampgrounds Of America
YEL - MAINTENANCE ENGINEER
West Yellowstone
November 19, 2024
View Job Description
Anytime Fitness - Milwaukee, WI
Anytime Fitness - Personal Training Manager
Milwaukee
November 19, 2024
View Job Description
ValidaTek, Inc.
Senior Program Manager
Kearneysville
FULL TIME
November 19, 2024
View Job Description
State of Colorado Job Opportunities
Data and Technology Governance Manager
Denver
FULL TIME
November 19, 2024
View Job Description
PowerSchool Group LLC
Senior Account Manager, Strategic Sales TEXAS
FULL TIME
November 19, 2024
View Job Description
Cadence Education
Preschool Lead Teacher
North Aurora
FULL TIME
November 19, 2024
View Job Description
The County of Santa Clara
Deputy Sheriff - Lateral
Santa Clara
FULL TIME
November 19, 2024
View Job Description
West Liberty University
Mental Health Student Counselor
West Liberty
PART TIME
November 19, 2024
View Job Description