United States Job Openings

The Boca Raton

In-Room Dining Server

Boca Raton

FULL TIME

November 14, 2024

In December 2024, The Boca Raton will unveil a total reimagination of the Forbes Five-Star Beach Club hotel, providing an unparalleled beach experience at the intersection of fun and luxury. Our private golden beach and Beachside pools will remain exclusive to guests and Club members. The all-new Beach Club will unveil a reimagined beachside escape that seamlessly connects inside and out to awaken all senses.

The ideal candidate should consistently display the following:

Fresh Approach: Represents our brand with a vibrant energy. Infuse creativity and innovation into all member and guest interactions

Fun Luxury and Sophistication: Embodies sophistication while maintaining an approachable demeanor

Attention to Detail: Executes tasks flawlessly. Ensures every detail aligns with Forbes 5 Star Brand standards

Summary

The ideal candidate should have a thorough working knowledge of food service or hospitality preferred, particularly in a fine dining or hotel environment. Prior experience as a server in volume operations, where they have also experienced detailed steps of service & food and beverage knowledge is preferred.

Essential Functions

Job duties include, although are not limited to:

Checks station before, during and after shift for proper set-up and cleanliness.

Deliver food and beverage orders to guest rooms promptly, ensuring a high level of service and guest satisfaction.
Confirm order details and ensure that all items are prepared and presented according to the hotel’s standards.
Set up dining trays and tables in guest rooms with attention to detail, ensuring a visually appealing presentation.
Maintain comprehensive knowledge of the in-room dining menu, daily specials, and wine pairings to make recommendations to guests.
Retrieves order from kitchen, confirms its accuracy, and deliver to guests along with appropriate condiments
Follow proper allergy procedures according to hotel standards.
Abides by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
Checks with guests for overall satisfaction during the process of serving and when retrieving the tray/trolley.
Anticipate guest needs and proactively offer additional items or assistance.
Handle guest inquiries, complaints, and feedback with professionalism and efficiency.
Ascertains guest satisfaction and presents check. Processes check per hotel procedures.
Performs any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
Helps in clearing and resetting the tables following the In Room Dining standards.
Performs all assigned side work. May include replenishing condiments, restocking, polishing, reorganizing workstations, etc.
Performs other duties as requested, such as answering telephones and taking room service orders, and handling special guest requests according to The Boca Raton guidelines.
Attends required meetings.
Adheres to all company standards related to members, guests, and associates experience
Follows all safety standards

Internal Relationships

Reports to General Manager.

Relations with housekeeping, front desk personnel and kitchen staff.

External Relationships

Has regular contact with resort guests.

Qualifications

Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings, service ware and menu items.
Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
Ability to remember, recite and promote the variety of menu items.
Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.
Strong customer service skills with a focus on guest satisfaction.
Excellent communication and interpersonal skills.
Ability to work well under pressure and in a fast-paced environment.
Knowledge of food and beverage service, including wine and cocktail pairings.

Education/Experience Requirements

High School graduate or equivalent preferred

Prefer six (6) months to one-year previous serving experience. Prior hospitality experience preferred.
Must obtain any government required licenses or certificates. Examples include a Washington Health Card Permit; Oregon Liquor Service Permit; Alcohol Service Permit. CPR certification and/or 1st Aid Training preferred.

Grooming/Uniform

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained as a part of the orientation process.

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, talking, hearing, and seeing.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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