Apply for Infrastructure Analyst I Role at Forsyth Technical Community College

United States Job Openings

Forsyth Technical Community College

Infrastructure Analyst I

Winston-Salem

FULL TIME

October 16, 2024

The Infrastructure Analyst is responsible for ensuring the reliable, efficient, and secure management of the organization’s IT infrastructure. This includes endpoint management (Intune, SCCM, Jamf), managing Windows Active Directory, group policy administration, datacenter management (Nutanix and Rubrik), and overseeing cloud-based services such as Office 365, AWS, and Azure. The ideal candidate will have a strong background in IT systems, cloud technologies, and endpoint management, and will be able to troubleshoot complex issues, contribute to process improvements, and assist in developing scalable IT solutions.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform such essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: Degrees and hours must be from a college accredited by a United States Department of Education accepted accrediting agency such as SACSCOC .

Associate’s degree in Information Technology, Computer Science, or related field; equivalent experience may be considered.
3+ years of experience in information technology support.
Experience in device and endpoint management.
Proficient in managing Windows Active Directory and Group Policy.
Working knowledge of Office 365, AWS, and Azure administration.
Excellent troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
Strong organizational and project management skills, with the ability to handle multiple tasks and prioritize effectively.
Strong written and verbal communication skills; ability to document procedures and communicate with both technical and non-technical stakeholders.

Preferred Qualifications

Experience with Power Shell or other scripting languages for automation.
Experience in datacenter technologies, specifically Nutanix (hyper-converged infrastructure) and Rubrik (backup and recovery).
Experience in device and endpoint management such as Intune, SCCM, Jamf.
Experience in change management and ITIL practices.

Essential Duties

Essential duties include the following. Other duties may be assigned.

Endpoint Management

Manage and deploy policies, applications, and updates across multiple devices using Intune, SCCM, and Jamf.
Oversee device compliance and ensure security standards are met across all endpoints.
Troubleshoot and resolve endpoint issues to ensure minimal downtime for users.

Windows Active Directory & Group Policy:

Manage and administer Active Directory, including user accounts, security groups, and organizational units.
Design, implement, and manage group policies to enforce security settings, software installations, and user configurations.
Monitor and maintain the health and performance of Active Directory infrastructure.

Datacenter Management:

Manage and support datacenter operations using Nutanix for hyper-converged infrastructure and Rubrik for backup and recovery.
Monitor system performance, perform hardware and software upgrades, and ensure optimal uptime and availability.
Participate in capacity planning and ensure business continuity through disaster recovery procedures.

Cloud Infrastructure:

Oversee and maintain Office 365 services including email, Share Point, One Drive, and Teams.
Manage and configure AWS and Azure services, including virtual machines, storage accounts, and network configurations.
Ensure security, compliance, and cost optimization across all cloud platforms.

Infrastructure Monitoring and Maintenance:

Implement and maintain monitoring systems for proactive infrastructure health and performance management.
Apply patches, updates, and upgrades to systems as needed, following change management procedures.
Develop and document standard operating procedures, configurations, and infrastructure changes.

Troubleshooting and Support:

Provide Level 2/3 support for escalated IT issues related to endpoint management, network connectivity, and cloud services.
Collaborate with other IT teams to identify, resolve, and prevent system outages and user issues.
Perform root cause analysis for recurring issues and recommend permanent solutions.

Process Improvement & Automation:

Identify opportunities to automate recurring tasks and improve the efficiency of infrastructure processes.
Assist in implementing scripts and tools to automate deployments, configurations, and management tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role is based on-site with occasional opportunities for remote work.
May require occasional evening or weekend work for system maintenance and upgrades.
Must be able to lift and carry up to 50 pounds as needed for hardware installations and maintenance.

Posting Detail Information

Open Date

10/16/2024

Close Date

10/30/2024

Open Until Filled

Special Instructions to Applicants

Please complete all fields and upload transcripts for all the degrees you hold. You may scan all degrees into one document which you world upload in required transcripts, or use the additional places for transcripts and upload them separately. If you have trouble loading transcripts please call HR at 336-734-7302.

We regret to inform you that this job opportunity is no longer available as it has expired

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