United States Job Openings

State Industrial Products
Infrastructure Administrator
Cleveland
FULL TIME
October 26, 2024
WHAT'S IN IT FOR YOU:
We have a dedicated crew of more than 700+ innovative and dedicated employees. Here are a few reasons why we’d make a great team:
- Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.
- Work-life balance. We work a typical Monday-Friday 8a-5p work day. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO. And take advantage of our hybrid work model, by working from home 2 days per week.
- Benefits and Perks. We offer competitive pay, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance. We offer an on-site gym and an annual wellness program. Our corporate office is also a nicotine-free facility.
POSITION RESPONSIBILITIES
- Participate in various infrastructure support programs including active directory, security (MDM, MFA, antivirus/EDR, web and spam filtering, and SIEM), desktop support and imaging, patch management, system backups, O365 and other infrastructure technologies within the corporate footprint
- Provide responsive, high-quality Tier 2/3 end-user support (on-site and phone)
- Monitor infrastructure services for optimal performance and security, providing recommendations for improvements as needed
- Triage and investigate system issues to determine root cause, apply appropriate remediation, and take proactive measures to prevent future occurrences
- Create and update policies, procedures, and overall infrastructure documentation
- Other duties and projects as assigned
- Bachelor’s degree in a related field or equivalent experience
- 3+ years supporting infrastructure technologies in a corporate environment
- Working knowledge of Windows server technologies, networking protocols and concepts (TCP/IP, DHCP, DNS, wireless, VPN, RADIUS, etc.). Experience in SD-WAN is a plus
- Experience with Active Directory and Microsoft Azure cloud
- Experience with Power Shell or Power Platform technologies
- Strong knowledge of desktop operating systems including Windows 11 and Office 365 applications and management
- Experience in automated desktop deployment processes
- Microsoft, Comp TIA, or equivalent preferred
- Working knowledge of Information Technology and computer systems in a Microsoft environment
- Ability to comprehend business problems and needs, and understand their interrelationships with systems in order to recommend, design and implement effective, scalable solutions
- Critical thinking skills, decisive judgment, and the ability to work in a team environment
- Excellent customer service and communication skills to provide optimal customer satisfaction
- Excellent organizational and prioritization skills
- Good oral and written communication skills
- Ability to learn new applications and technologies
- Ability to take ownership of assigned projects, tasks and responsibilities
- Ability to travel as required to corporate facilities as needed
- Ability to work nonstandard hours at times for emergency support or project work
- Ability to lift up to 50 lbs.
ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.
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