SUMMARY
The Information Technology (IT) Specialist’s role is to work with business partners to plan, design, develop, and launch efficient information systems and operations systems in support of core organizational functions.
SCOPE OF RESPONSIBILITY
The incumbent will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments. In addition, the IT Specialist will participate with the installation, monitoring, maintenance, support, and optimization of all network related hardware, software, and communication links. The incumbent will also analyze and resolve network related hardware and software problems in a timely and accurate fashion, and provide end user training where required.
The Information Technology (IT) Specialist’s role is to work with business partners to plan, design, develop, and launch efficient information systems and operations systems in support of core organizational functions.
The incumbent will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments. In addition, the IT Specialist will participate with the installation, monitoring, maintenance, support, and optimization of all network related hardware, software, and communication links. The incumbent will also analyze and resolve network related hardware and software problems in a timely and accurate fashion, and provide end user training where required.
ESSENTIAL FUNCTIONS
The following summarizes the essential or key responsibilities/attributes of the position the incumbent will be required to perform with or without reasonable accommodation:
Collaborate with various business departments to assess near and long term system and network capacity needs.
Create and maintain documentation as it relates to network-server storage configurations, mappings, processes, and service records.
Develop, implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.
Assist in the development of LANs, WANs, and wireless networks, including servers, routers, hubs, switches, firewalls, storage, access points, UPSs, and other hardware.
Conduct research on network-server-storage products, services, protocols, and standards to remain abreast of developments in the networking industry.
Oversee new and existing equipment, hardware, and software upgrades.
Configure network-server-storage to ensure their smooth and reliable operation for fulfilling business objectives and processes.
Monitor network-server-storage-database performance and troubleshoot problem areas as needed.
Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Ensure network connectivity of all servers, workstations, telephone equipment, fax machines, and other network appliances.
Manage servers, including database, e-mail, virtualization, print and backup servers and their associated operating systems and software.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
Monitor and test network performance and provide network performance statistics and reports.
Participate in managing all network security solutions.
Perform server and security audits, and system backups and recovery.
Other duties performed as assigned.
Knowledge of:
Network and PC operating systems.
Telephone systems.
Current network hardware, protocols, and Internet standards.
Hardware troubleshooting.
Applicable data privacy practices and laws.
Organization’s goals and objectives.
Skills:
Competence with testing tools and procedures for voice and data circuits.
Strong interpersonal, written, and oral communication.
Strong customer service orientation.
Ability to:
Conduct research into networking issues and products as required.
Present ideas in user-friendly language.
Be self-motivated and directed, with attention to detail.
Analytical and problem-solving.
Effectively prioritize tasks in a high-pressure environment.
Work in a team-oriented, collaborative environment.
EDUCATION AND EXPERIENCE
Bachelor’s degree in Information Systems, Information Technology, Computer Science, or a related technical field is required, along with formal training in computers and network.
Requires a minimum of one (1) to three (3) years’ experience and success with LAN, WAN, WLAN, and WWAN design and implementation. Experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
Requires experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data modeling. Requires experience with network capacity planning, network security principles, and general network management best practices. Requires extensive application support experience.
A Comp TIA Network+ certification or other industry standard network certification is preferred.
Regular, dependable attendance is required.
Must be able to comply with C-TRAN’s nonsmoking policy and function in a nonsmoking work environment.
Must maintain a physical condition, which, either with or without accommodation, allows completion of all essential duties.
Must promote and model safety within the department and agency wide through reporting and addressing safety issues, supporting safety campaigns, maintaining a safe work area, assist in safety training documentation, and certification record keeping.
If selected for the position, documentation that you are a United States citizen or an alien lawfully authorized to work in the United States will be required to establish your identity and work authorization in accordance with the employer’s obligation under the Immigration Reform and Control Act of 1986.
This position is covered under the provisions of an agreement with the Amalgamated Transit Union, Local 757.
If selected for this position, employment will be conditional pending completion of a criminal background investigation.
All employees are required to retain public records, in accordance with C-TRAN’s Public Disclosure Policy No. 510. A public record is defined in RCW 42.56.010(3) as any writing that is prepared, owned, used, or retained by any state or local government agency, and which contains information that relates to the conduct of government, or the performance of any governmental or proprietary function. The term “writing” is broadly defined in the Public Records Act, to include not only traditional written records, but also photos, maps, videos, voicemails, webpage and social media content, emails, text messages and tweets (RCW 42.56.010(4)).
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The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive list of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.
Job Type: Full-time
Pay: $86,676.00 - $110,904.00 per year
Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• On call

People with a criminal record are encouraged to apply
Ability to Relocate:

• Vancouver, WA 98682: Relocate before starting work (Required)

Work Location: In person