• Oversee the assigned Quality Assurance team to ensure timely and accurate completion of monthly quality assurance reviews.
• Monitors the QA Review Dispute Process to ensure QA Specialists maintain appropriate accuracy and partners with university stakeholders through remediation.
• Manages the Policy & Compliance Memo process ensuring timely drafting, approval, and appropriate document retention.
• Responsoble for monitoring and interpreting changes in legislation specific to the assigned areas of Title IV administration implementing policies and procedures to ensure compliance with Title IV programs.
• Responsible for QA Specialist Dashboard data entry and reporting.
• Supports the Associate Director in monitoring the Quality Assurance team’s projects and tasks.
• In the Associate Director’s absence, attends and participates in committees and task forces designed to improve the policies, procedures, and business practices of the university as a whole.
• Manage the process and procedure reviews to ensure compliance with federal, VA, state, and organizational policies and regulations.
• Manage the maintenance of the policy and procedures manual.
• Keep abreast of regulatory changes through daily publications, workshops and conferences, and through the assistance and the direction of leadership.
• Participate in ongoing department projects, or other special projects, as needed.
• Reasonable and consistent attendance to fulfill requirements of the position.
• Other duties as assigned.

• Direct oversight of seven (7) to twelve (12) team members.
• Hire, train and develop Financial Aid Quality Assurance Specialists.
• Oversee and monitor personalized professional development plans for all direct reports.
• Manage work allocation and overtime.
• Lead team meeting to ensure alignment with institutional and organizational strategic initiatives and proper dissemination of information.
• Direct oversight for all performance management actions inclusive of direct coaching, HR performance action delivery, and termination of team members.

• Bachelor's degree preferred.
• Minimum of five (5) years of financial aid, advising, training, auditing, military benefits, accounting, or related experience required.
• Certified Financial Aid Administrater (FAAC) preferred.
• Minimum of one (1) year of leadership experience preferred.
• Experience developing and implementing compliant policies and procedures in a Title IV environment.
• Regulatory analysis and interpretation experience preferred.
• Experience with data processing and automated records maintenance systems preferred.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.
• All skills, abilities and education will be considered for minimum qualifications.

• Knowledge of available private, state, and federal financial aid programs.
• Experience in non-term financial aid management preferred.
• Knowledge of academic and business workings of a higher education institution.
• Knowledge of University policies and procedures.
• Knowledge of ED Express & People Soft software.
• Skills in oral and written communication.
• Skill in operating equipment, such as personal computer and phone system.
• Skill in utilizing technology, including ability to navigate websites, perform word processing, create spreadsheets, and send electronic messages.
• Ability to use and facilitate online communications using email and/or other technology-based communication media.
• Ability to problem solve.
• Excellent customer service skills.
• Detail-oriented, organized, and strong time management skills.
• Ability to maintain confidentiality.
• Ability to prepare letters, reports, and business correspondence.
• Organized with good time management skills.
• Proficient with applications in the Microsoft Office suite.

Annual Salary: $63,720.00 - $86,020.00