Work location- Remote, United States

Travel Required < 10% (once a quarter)

Role Summary:
Reporting to the DTC (Direct to Consumer) Director of BPO (Business Process Outsourcing) Solutions/Sales Operations, this position will have responsibility across our Medicare Telesales lines of business and our BPO partner(s). We are looking for someone to bridge the gap between sales, marketing and our BPO partner(s). This position will require data gathering and analyzation, identifying training opportunities, and providing insights that empower the sales operations team to make effective decisions. Collaboration with our BPO partners, internal stakeholders, and subject matter experts to improve efficiencies, sales performance and compliance to minimize issues, and reduce future disruptions. This position will have strategic and tactical duties and/or projects that impact the operations. They will act as a resource and provide oversight to applicable vendor contracts to include supporting new and existing SOW’s, SLA’s and issues.

Responsibilities:

• Manages and represents the DTC Ops team with matrix partner across the organization.
• Manages key initiatives for DTC Ops, including AEP, 1/1 Readiness, and cross-functional projects.
• Accountable for representing DTC Ops and setting action plans and priorities.
• Analyze sales data to identify trends, strengths and weakness, and making recommendations on those findings.
• Identify and remove barriers that limit sales result, sales operations, and/or customer service/compliance.
• Streamline sales process to increase efficiencies.
• Maintain a strong understanding of Medicare products and enrollment system tools
• Participates in line of business meetings and is the expert on all upcoming changes and updates.
• Oversight of the vendor contract to include new and existing SOW’s, overall SLA management and support contract disputes.
• Manages and updates standard operating procedures for invoicing, success fees and onboarding/contracting
• Oversight of vendor onboarding, contracting and ready to sell status.
• Fulfills action on any issues the vendor partner(s) may experience during the onboarding/contracting process.
• Reviewing of vendor monthly invoices, validating charges are accurate.
• Manage invoice payment history
• Serves as a key resource to the DTC Team to include management of escalated issues.
• Responsible for compiling and reporting results and issues to appropriate audiences including key business leaders and team members
• Oversight and project management (as needed) of DTC projects that impact Cigna, and other vendors
• Reviews and supports quality and compliance audits
• Maintains DTC vendor fallout application, sales kits, etc.
• Main point of contact for Cigna IT, CIP, Sourcing, EEM and other Cigna enterprise areas
• Special projects, ad hoc reports, and duties as assigned. Represent DTC as needed

Experience/Skills

• Bachelor’s degree in business, technology, finance/accounting, or related field or equivalent experience preferred.
• Proficient in Microsoft Excel, Power Point, and Tableau, Salesforce (highly preferred)
• 5 years or more managing and developing vendor relationships preferred.
• 2 years or more of relevant Medicare, Part C and/or Part D work experience preferred.
• Experience in managing, partnering, and relationship building with internal/matrix organizations and vendors.
• Ability to foster collaboration, value other perspectives and gain support and buy-in to meet organizational goals.
• Strong problem-solving skills.
• Experience in developing and managing operational plans preferred.
• Demonstrated project management skills and success.
• Ability to remain flexible in an intense & dynamic working environment and manage multiple competing priorities
• Excellent oral, written, presentation and communication skills and the ability to communicate and interact at various levels and functions within an organization.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 88,700 - 147,800 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: See Yourself@cigna.com for support. Do not email See Yourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Qualified applicants with criminal histories will be considered for employment in a manner
consistent with all federal, state and local ordinances.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.