Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


SUMMARY OF DUTIES:
Responsible for the overall field management of the on-board service extra board personnel and provides administrative support for road operations. Responsible for responding to and addressing employee needs and issues. Administers the on-board revenue accounting function including the distribution of meal checks, review and submission of employee accounting data, the audit of working funds and the collection of debits and distribution of credits.


ESSENTIAL FUNCTIONS:

• Provide direction to ensure compliance of on-board personnel with corporate policies and procedures relative to customer service, service recovery, accounting procedures, FDA requirements, ready crew, safety and uniform and grooming.
• Implements operational processes to ensure quality and consistency of day-to-day operations consistent with business and service objectives; ensures proper on-board personnel training, attendance and testing consistent with service requirements and other items of regulatory compliance.
• Supervises employee development, counseling and disciplinary actions.
• Coordinates management of crew base on employee standards, staffing, training, disciplinary actions and other personnel actions.
• Implements division safety plan to ensure compliance of all employees.
• Administers on-board revenue account function including the distribution of meal checks, review and sub mission of employee accounting data, the audit and collection of debits and distribution of credits.

MINIMUM QUALIFICATIONS:

• Demonstrated experience in related field including knowledge of territory and services provided.
• Working knowledge of applicable ASWC, & TCU labor agreements and regulatory requirements.
• Demonstrated experience with strong communication skills both written and oral, within and outside of the organization.
• Must be proficient on various PC applications i.e. Advanced Excel skills as well as proficiency in all MS Office applications, ARROW, CICSPROD, EXTRA, LMS, TDRS, SAP, CSPMI, TDRS and Adobe Professional.

PREFERRED QUALIFICATIONS:

• Bachelors Degree in Transportation, Management, or related field, or equivalent combination of work experience, education and/or training.

COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.


PAY TRANSPARENCY:
The salary range is $95,000. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:162907
Posting Location(s):Louisiana
Work Arrangement:06-Onsite
Job Family/Function:Transportation
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.