Apply for Patient Experience Representative Role at Pathways Healthcare

United States Job Openings

Pathways Healthcare

Patient Experience Representative

Westwood

FULL TIME

November 14, 2024

Become a pivotal part of a team that is providing an exceptional experience for our home health care patients! The ideal Patient Experience Representative will be able to handle a high volume of phone calls and will provide general assistance to other working administrative departments.

We are very proud to be ranked #4 in best places to work in Massachusetts and #70 in best places to work in the United States!

Office Location: Westwood, MA

Job Type: Full Time

Schedule: Monday - Friday

Responsibilities:

Interact with patients in a positive and professional manner via telephone
Handle multiple calls while maintaining exceptional patient experience
Educate patients using data derived from their electronic medical records
Communicate well with our healthcare team and be a liaison between our patients and our staff
Embrace new technologies and continuous improvement to provide our patients with the best possible experience
Perform administrative functions as necessary
Respond to and reply to requests for information
Maintain strict compliance to HIPPA and patient privacy
Perform other related job duties as assigned

Qualifications:

Excellent customer service skills
Positive attitude and energetic personality
Computer and technologically savvy
Ability to multitask
Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes

Benefits & Compensation:

Free Gym Access at the Home Office
401(k) with company match
HMO & PPO Plans, Dental, Vision
Life Insurance
100% employer paid Short-Term Disability
Flexible Spending Accounts for Healthcare and Dependent Care

Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!

We regret to inform you that this job opportunity is no longer available as it has expired

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