United States Job Openings

Pathways Healthcare

Patient Experience Representative

Westwood

FULL TIME

November 14, 2024

Become a pivotal part of a team that is providing an exceptional experience for our home health care patients! The ideal Patient Experience Representative will be able to handle a high volume of phone calls and will provide general assistance to other working administrative departments.
We are very proud to be ranked #4 in best places to work in Massachusetts and #70 in best places to work in the United States!
Office Location: Westwood, MA
Job Type: Full Time
Schedule: Monday - Friday
Responsibilities:
  • Interact with patients in a positive and professional manner via telephone
  • Handle multiple calls while maintaining exceptional patient experience
  • Educate patients using data derived from their electronic medical records
  • Communicate well with our healthcare team and be a liaison between our patients and our staff
  • Embrace new technologies and continuous improvement to provide our patients with the best possible experience
  • Perform administrative functions as necessary
  • Respond to and reply to requests for information
  • Maintain strict compliance to HIPPA and patient privacy
  • Perform other related job duties as assigned
Qualifications:
  • Excellent customer service skills
  • Positive attitude and energetic personality
  • Computer and technologically savvy
  • Ability to multitask
  • Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes
Benefits & Compensation:
  • Free Gym Access at the Home Office
  • 401(k) with company match
  • HMO & PPO Plans, Dental, Vision
  • Life Insurance
  • 100% employer paid Short-Term Disability
  • Flexible Spending Accounts for Healthcare and Dependent Care
Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!
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