United States Job Openings

Pathways Healthcare

Patient Experience Representative - Scheduler

Westwood

FULL TIME

November 14, 2024

Become a pivotal part of a team that is providing an exceptional experience for our home health care patients! The ideal Patient Experience Representative - Scheduler will be able to maintain clinician schedules on a daily basis while being a part of the team that handles a high volume of phone calls and will provide general assistance to other working administrative departments.

We are very proud to be ranked #4 in best places to work in Massachusetts and #70 in best places to work in the United States!

Main Office Location: Westwood, MA

Job type: Full-time, Monday-Friday, 40 hours/week, 8:00 am - 4:30 pm.

This is a hybrid position.

Responsibilities and Duties

Maintaining clinician schedules on a daily basis
Provides superior customer service to internal staff, and external customers and patients
Ensures patient visits are scheduled as needed; collaborates with clinical staff and Clinical Managers on scheduling issues
Ensures scheduling and re-scheduling of patient visits in an accurate and timely manner
Provides back up administrative support as needed
Answers and triage's telephone calls
Ensure timely completion of daily workflow tasks
Interact with patients in a positive and professional manner via telephone
Handle multiple calls while maintaining exceptional patient experience
Educate patients using data derived from their electronic medical records
Communicate well with our healthcare team and be a liaison between our patients and our staff
Embrace new technologies and continuous improvement to provide our patients with the best possible experience
Perform administrative functions as necessary
Respond to and reply to requests for information
Maintain strict compliance to HIPPA and patient privacy
Perform other related job duties as assigned

Qualifications

High School diploma or equivalent experience required
Minimum of 1-2 years of administrative experience in a health care setting (preferably Home Health Care)
Excellent customer service skills
Positive attitude and energetic personality
Computer and technologically savvy
Ability to multitask
Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes
Must possess excellent customer service, communication and organization skills.
Ability to work independently and as part of a team
Previous experience with Home Care Home Base or another EMR preferred
Knowledge of computer systems and clerical support required

Benefits & Compensation:

Free Gym Access at the Home Office
401(k) with company match
HMO & PPO Plans, Dental, Vision
Life Insurance
100% employer paid Short-Term Disability
Flexible Spending Accounts - Healthcare & Dependent Care

Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members. If you're passionate about making a difference in people's lives and possess the required qualifications, we encourage you to apply for this exciting opportunity!

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