United States Job Openings

Pathways Healthcare
Patient Experience Representative - Scheduler
Westwood
FULL TIME
November 14, 2024
- Maintaining clinician schedules on a daily basis
- Provides superior customer service to internal staff, and external customers and patients
- Ensures patient visits are scheduled as needed; collaborates with clinical staff and Clinical Managers on scheduling issues
- Ensures scheduling and re-scheduling of patient visits in an accurate and timely manner
- Provides back up administrative support as needed
- Answers and triage's telephone calls
- Ensure timely completion of daily workflow tasks
- Interact with patients in a positive and professional manner via telephone
- Handle multiple calls while maintaining exceptional patient experience
- Educate patients using data derived from their electronic medical records
- Communicate well with our healthcare team and be a liaison between our patients and our staff
- Embrace new technologies and continuous improvement to provide our patients with the best possible experience
- Perform administrative functions as necessary
- Respond to and reply to requests for information
- Maintain strict compliance to HIPPA and patient privacy
- Perform other related job duties as assigned
- High School diploma or equivalent experience required
- Minimum of 1-2 years of administrative experience in a health care setting (preferably Home Health Care)
- Excellent customer service skills
- Positive attitude and energetic personality
- Computer and technologically savvy
- Ability to multitask
- Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes
- Must possess excellent customer service, communication and organization skills.
- Ability to work independently and as part of a team
- Previous experience with Home Care Home Base or another EMR preferred
- Knowledge of computer systems and clerical support required
- Free Gym Access at the Home Office
- 401(k) with company match
- HMO & PPO Plans, Dental, Vision
- Life Insurance
- 100% employer paid Short-Term Disability
- Flexible Spending Accounts - Healthcare & Dependent Care
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