Duties

• Enhances Pharmacy quality improvement/quality control by participating in process action teams, reporting medication errors, and continually seeking ways to improve the service provided to patients and other customers.
• Compounds oral non-sterile medications; calculates and converts to proper weights and measures to assure accurate manufacture of final product; performs record keeping for compounding activities.
• Have strong customer service skills and be able to assist patients over the telephone and the window
• Provide clinic support through appointment scheduling, faxing and mailing, preparation of teaching materials, and filing
• Schedule and link clinic consults to enrollment appointments for new patients in the anticoagulation clinic
• Schedules clinic follow-up appointments
• Utilize and maintains the Recall Reminder, Electronic Waiting, and Veteran Choice
• Maintains a working knowledge of scheduling and anticoagulation directives and terminology.
• Provide patient education on pharmacy topics
• Evaluate and analyze the workflow to coordinate activities in support of clinical pharmacy specialists
• Understand and apply Medical Center policies and procedures
• Interact directly with patients and family members to support clinic activities
• Communicate effectively with doctors, nurses, pharmacists, laboratory technicians, schedulers, and other healthcare personnel
• Receive and triage lab results faxed from the community
• Triage clinical telephone calls
• Document communication with patients in CPRS
• Notify pharmacist of issues related to prescription duplication, medication compliance, allergies or adverse reactions, and INR's out of therapeutic range which are identified through patient communication or medical record review
• Notify pharmacist when complications related to anticoagulation therapy are identified
• Monitor clinic records for patients who fail to show for scheduled appointments and initiate reminders to ensure continuum of care
• Evaluate and analyze data from clinic databases to generate periodic quality assessment reports
• Receives new stock and returned stock into inventory and ensures documentation into the Vist A controlled substance package.
• Prepares and fills controlled substance outpatient orders from the central pharmacy vault utilizing the Vist A controlled substances software and automated dispensing equipment.
• Independently conducts 72-hour, ATC, and biennial inventories.
• Participates and interacts with the Controlled Substance Inspectors when conducting the monthly-unannounced inventory. Prepares report for Pharmacy Supervisor and Controlled Substance Coordinator when discrepancies are identified.
• Analyses discrepancies to determine root causes and determines appropriate corrective action following established standard operating procedures.
• Prepares controlled substances for destruction, documents such activities in the Vist A controlled substance package and interacts with contracted services to effect destruction.
• Independently provides controlled substance training for technicians, pharmacists, and inspectors; provides information to pharmacists and other pharmacy technicians regarding status of controlled substance medication orders.

Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must pass pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

How You Will Be Evaluated

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
  
  Review our benefits
  

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  To apply for this position, you must provide a complete Application Package which includes:
  
  

  • Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPh T) OR National Healthcareer Association (NHA), Certified Pharmacy Technician (Ex CPT)
  • Resume

  
  
  The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
  
  

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (VA)
  • Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPh T) OR National Healthcareer Association (NHA), Certified Pharmacy Technician (Ex CPT)
  • Other (2)
  • Professional Certification
  • Resume
  • SF-15
  • Transcript

  
  
  Veterans' Preference: Does not apply to this announcement per OCHCO Bulletin, Annual Determination of Staffing Shortages, dated October 1, 2024
  

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  
• How to Apply
  
  All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/25/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/View Questionnaire/12612775.
  

  • To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.

  • Click Submit My Answers to submit your application package.

  
  NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
  
  To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
  

  Agency contact information

  Jinho Chu

  Phone

  253-582-8440 X75446

  Email

  jinho.chu@va.gov

  Address

  VA Puget Sound Health Care System
  1660 South Columbian Way
  Seattle, WA 98108
  US

  Next steps

  Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
  
  You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
  
  NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
  
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Clarification from the agency