Overview:

• Competitive salary and a yearly incentive opportunity
• Medical, Dental, Vision and Life Insurance
• Retirement savings program (with company match)
• Tuition reimbursement
• Paid time off
• Dining Discount

• Service oriented: You’re a people person who provides exceptional support whether it be over the phone or in person.
• A team player: You enjoy collaboration and brainstorming.
• A creative problem-solver:You have an uncanny ability to think outside-the-box, using the resources at hand to effortlessly get to the bottom of an issue.
• Attentive to the Details: You have an incredible attention to detail while understanding what deserves your immediate attention and what can wait.

• Serves as the first point of contact for our restaurants seeking POS assistance in person, over the phone, by email, or via service ticket system.
• Performs in person and remote troubleshooting by asking pertinent questions, evaluating feedback, and using diagnostic techniques.
• Perform POS programming tasks for menu implementations and LTOs, such as changing prices, adding/removing items and configuring discounts/promotions in Aloha CFC.
• Assist other teams within I.T. with diagnosis, review and resolution of Restaurant Systems issues
• Keeps accurate records of reported issues, resolutions, feedback, and suggestions
• Work some early morning, night, or weekend hours as dictated by operational needs.
• Provide backup support to IT Services Team for basic networking, connectivity, email, and user support

• Minimum 1 year of experience in tech support or help desk role
• General networking/connectivity knowledge
• Strong customer service attitude, and effective communication skills
• Provide rotating on-call evening/weekend after-hours support to restaurant locations

• Excellent working knowledge of the restaurant industry
• Experience working in a team-oriented, collaborative environment
• Experience with Point of Sale and Restaurant Applications (e.g. OLO, QSR, Aloha Quick Service)