US Offices, Boards and Divisions

Program Support Assistant

Washington

October 16, 2024

Duties
As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

The incumbent will serve as a Program Support Assistant. Duties include, but are not limited to:

  • Properly classifies the case as a hearing case, non-hearing case, "mixed" case, or inmate case, and, in accordance with Equal Employment Opportunity (EEO) governing regulations, computes the due date for the final agency decision (FAD) depending on the classification of the case.
  • Stores and maintains all case related materials, including, but not limited to, the record of investigation (ROI), the correspondence file, relevant decisions by Equal Employment Opportunity Commission (EEOC) Administrative Judges (AJ), and the parties' pleadings and/or briefings.
  • Maintains database to track incoming and outgoing cases and maintains database of cases assigned to attorneys.
  • Prepares reports that identify and calculate:
    • The number of cases received;
    • The number of cases closed;
    • The number of cases in which a finding of discrimination was made;
    • The number of cases in which the CAO accepted, rejected, or modified the findings of an EEOC AJ;
    • The type of relief ordered in cases in which the CAO made a finding of discrimination or accepted a finding of discrimination and/or relief ordered by an EEOC AJ.
  • Ensures that all final documents to be issued by the CAO meet all administrative requirements, including containing correct case numbers, recipient lists, and addresses (email or mailing) for each recipient, and are in the proper format for the respective document. Proofreads FADs for spelling and grammatical mistakes.
  • Communicates with the Department officials, component officials, EEOC officials, Merit Systems Protection Board (MSPB) officials, and officials of other agencies to resolve administrative matters, such as status of a case investigation, a ROI, and dates and methods of issue of relevant materials for the purposes of accurately computing regulatory deadlines and due dates for briefs by the parties.

Requirements
Conditions of Employment

  • Must be a U.S. Citizen
  • Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration).
  • DOJ uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities, by visiting www.e-verify.gov/.
  • You may be required to complete a pre-employment security screening to initiate your background investigation, which includes a drug screening. Continued employment is contingent upon successful completion and adjudication of your investigation.
  • You may be required to successfully complete a one-year probationary period.
  • Only experience obtained by the closing date of this announcement will be considered.

Qualifications
Specialized Experience Requirements

For the GS-08, candidates must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service, public or other private sectors that is directly related to the position as listed above and which has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience for this position may include:
  • Reviewing files for completeness, sorting files, and calendaring deadlines for work;
  • Reviewing outgoing documents for formatting and grammatical errors;
  • Entering information into spreadsheets using Microsoft Excel or equivalent program and generating reports based on those spreadsheets;
  • Processing time and attendance; and
  • Performing other administrative and clerical duties (e.g., scanning filing, maintaining calendars, and preparing and sending correspondences).
Other experience that is preferred may include:
Using file-sharing applications (e.g., USAFx, JEFs); using Microsoft Office (Word, Excel), Adobe, and Outlook to accomplish business objectives; and using virtual meeting platforms (e.g., Zoom, Web Ex, MS Teams).

In order to be rated as qualified for this position, we must be able to determine that you meet the specialized experience requirement - please be sure to include this information in your resume. To be creditable, this experience must have been equivalent in difficulty and complexity to the next lower grade of the position to be filled. Specialized experience is defined as experience that has equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and is typically in or related to the work of the position to be filled.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All qualifications and education requirements (if applicable) must be met by the closing date of this announcement and clearly documented in your resume.

YOUR RESUME MUST support your responses to the online questionnaire and provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement. If you are using experience to meet all or part of the qualification requirements, please ensure that your resume includes the month and year that you began and ended each position held or that position will not be credited toward meeting the specialized experience requirement. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.
Education
This position does not have an education qualification requirement.
Additional information
Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. To be well qualified, you must satisfy all qualification requirements and rate equivalent to the Highly Qualified or better category using established category rating criteria. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp.

Schedule A: The Civil Rights Division welcomes and encourages applications from persons with disabilities and is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973 to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within the Department. The Civil Rights Division also encourages eligible Schedule A applicants to submit their resumes directly to Diane Turner by email to Diane.M.Turner@usdoj.gov.

DOJ EEO Statement/Policy: https://www.justice.gov/jmd/page/file/1394116/download

Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

The Division's telework policy requires employees to be in the office at least four (4) days per pay period, or as required by the Division's policy.

This position is in the bargaining unit: JMD American Federation of State County and Municipal Employees (AFSCME) Local 3097.


  • Benefits
    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

    Review our benefits
    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated and rated under DOJ's Category Rating and Selection Procedures. Once the announcement closes, a review of your resume and supporting documentation will be conducted by the HR Specialist and or Subject-Matter-Expert (SME). This information will be compared against your responses to the assessment questionnaire to determine your eligibility for Federal employment, and then whether you are qualified for this particular position. If a determination is made that you have inflated your responses when compared to your application materials, you may be deemed ineligible, or your score may be adjusted to more accurately reflect your skills and abilities.

If it is determined you meet minimum qualification requirements, your application will then be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. Within these categories, applicants eligible for Veterans' Preference will receive selection priority over non-veteran preference eligibles. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

Your qualifications will be evaluated on the following competencies:

Accountability, Attention to Detail, Clerical, Customer Service, Customer Service (Clerical/Technical), Decision Making, Flexibility, Influencing/Negotiating, Integrity/Honesty, Interpersonal Skills, Interpersonal Skills, Learning, Manages and Organizes Information, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, Teamwork, and Writing

We recommend that you preview the online questions for this announcement before you start the application process. You may preview the assessment questionnaire by clicking here: https://apply.usastaffing.gov/View Questionnaire/12574131

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Please Note: Additional candidates may be selected if more positions become available in the Division within 90 days after the HR office issues the selection certificate.

  • Benefits
    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

    Review our benefits
    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  • Required Documents
    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    The following documents are required for your application to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in mail service, your system failure or downtime, etc. Encrypted and digitally signed documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration. For additional information on uploading documents in USAJobs, please refer to this link: https://www.usajobs.gov/Help/how-to/account/documents/upload/.
    • Required, Resume - All Applicants: To receive credit for experience contained in your resume, your employment history must include the start and end dates in the month and year format (MM/YYYY), and include the number of hours worked per week. Failure to follow this format may result in disqualification. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. (Cover letter optional). Please see - "USAJOBS - What should I leave out of my resume?" for specific information on what to leave out of your resume. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.
    • Required if you meet qualifications based on education: An unofficial college transcript (Note: If you are selected for this position, official transcript will be required prior to your first day.) and foreign education evaluation documentation, if applicable, as described under the "Qualifications" section of this vacancy announcement.
    • Required, Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable: If you are claiming CTAP/ICTAP eligibility, you must submit proof by the closing date of the announcement that you meet the requirements of 5 CFR 330.605(u) for CTAP and 5 CFR 330.704 for ICTAP or you will not receive priority consideration. The proof includes a copy of the Agency notice, your most recent performance rating, and your most recent SF-50 Notification of Personnel Action for Competitive Appointment.
      • Worker's Compensation Separation: Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50.
      • Disability Annuity Termination: Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held.
      • Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held.
    • Required, if claiming Veterans Preference:
      • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF-15. If you don't have your DD-214, you may request it after discharge from the National Archives.
      • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
      • If you are a Disabled Veteran, Purple Heart Recipient, or Parent or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF-15, and if applicable, a completed SF-15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability. For more information: https://www.opm.gov/fedshirevets/veteran-job-seekers/veteran-family-members/

    If you are relying on your education to meet qualification requirements:
    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  • How to Apply

    Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 10/25/2024 to receive consideration. The application process is as follows:
    • To begin the application process, click the Apply Online button.
    • Answer the questions presented in the application and attach all necessary supporting documentation.
    • Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
    • After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.
    • If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements (https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_System_Requirements)
    • Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application.
    You may update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account. This option will no longer be available once the announcement has closed.

    To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https://www.usajobs.gov. On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

    It is your responsibility to ensure your responses and all required documentation is submitted prior to the closing date. For additional information on uploading documents in USAJobs, please refer to this link: https://www.usajobs.gov/Help/how-to/account/documents/upload/.
    Agency contact information
    Robin Hofmann
    Email
    Robin.Hofmann@usdoj.gov
    Address
    Civil Rights Division
    950 Pennsylvania Ave. NW
    Washington, DC 20530
    US
    Next steps
    Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA). Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments. To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.

    Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application. Click here to learn more about checking your application status, or see what each application status means.

    After a review of your complete application package you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted. If a tentative job offer is made, we will conduct a suitability/security background investigation.

    We strive to extend a final offer of employment within 90 days from the close of this announcement. Additional selections may be made from this announcement if openings in other offices occur within 90 days.

  • Fair and Transparent
    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
    • Criminal history inquiries
    • Equal Employment Opportunity (EEO) Policy
    • Financial suitability
    • New employee probationary period
    • Privacy Act
    • Reasonable accommodation policy
    • Selective Service
    • Signature and false statements
    • Social security number request
Required Documents

The following documents are required for your application to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in mail service, your system failure or downtime, etc. Encrypted and digitally signed documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration. For additional information on uploading documents in USAJobs, please refer to this link: https://www.usajobs.gov/Help/how-to/account/documents/upload/.
  • Required, Resume - All Applicants: To receive credit for experience contained in your resume, your employment history must include the start and end dates in the month and year format (MM/YYYY), and include the number of hours worked per week. Failure to follow this format may result in disqualification. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. (Cover letter optional). Please see - "USAJOBS - What should I leave out of my resume?" for specific information on what to leave out of your resume. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.
  • Required if you meet qualifications based on education: An unofficial college transcript (Note: If you are selected for this position, official transcript will be required prior to your first day.) and foreign education evaluation documentation, if applicable, as described under the "Qualifications" section of this vacancy announcement.
  • Required, Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable: If you are claiming CTAP/ICTAP eligibility, you must submit proof by the closing date of the announcement that you meet the requirements of 5 CFR 330.605(u) for CTAP and 5 CFR 330.704 for ICTAP or you will not receive priority consideration. The proof includes a copy of the Agency notice, your most recent performance rating, and your most recent SF-50 Notification of Personnel Action for Competitive Appointment.
    • Worker's Compensation Separation: Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50.
    • Disability Annuity Termination: Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held.
    • Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held.
  • Required, if claiming Veterans Preference:
    • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF-15. If you don't have your DD-214, you may request it after discharge from the National Archives.
    • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
    • If you are a Disabled Veteran, Purple Heart Recipient, or Parent or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF-15, and if applicable, a completed SF-15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability. For more information: https://www.opm.gov/fedshirevets/veteran-job-seekers/veteran-family-members/

If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help
This job is open to
  • The public
    U.S. Citizens, Nationals or those who owe allegiance to the U.S.
  • Career transition (CTAP, ICTAP, RPL)
    Federal employees who meet the definition of a "surplus" or "displaced" employee.
Clarification from the agency
United States Citizens or National
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